Human Resources Generalist

Job Title: Human Resources Generalist 

Reports To: The Human Resources Generalist will report to the Director of Human Resources, Vice President of Human Resources, or equivalent leadership. 

Job Overview:

The Human Resource Generalist aids with and facilitates the human resource processes at all business locations. This position will provide information and reporting of:  benefits, employee relations, payroll, timekeeping, new hire orientations and trainings, HRIS system maintenance, and similar Human Resources areas. This role provides administrative support to the human resource function as needed, including record-keeping, file maintenance, and HRIS entry. 

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. 

Duties And Responsibilities:

• Interprets and explains human resources policies, procedures, laws, standards, or regulations. 
• Assists with payroll and employee relations issues on an ongoing and needed basis. 
• Hires employees and processes hiring-related paperwork. 
• Administers employee benefit plans. 
• Maintains current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA). 
• Prepares or maintains employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. 
• Addresses employee relations issues, such as harassment allegations, work complaints, or other employee concerns. 
• Conducts reference or background checks on job applicants. 
• Reviews employment applications and job orders to match applicants with job requirements. 
• Informs job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. 
• Schedules or conducts new employee orientations. 
• Reviews and evaluates applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes. 
• Maintains and updates human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. 
• Confers with management to develop or implement personnel policies or procedures. 
• Evaluates recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed. 
• Contacts job applicants to inform them of the status of their applications. 
• Conducts exit interviews and ensure that necessary employment termination paperwork is completed. 
• Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues. 
• Analyze employment-related data and prepare required reports. 
• Advise management on organizing, preparing, or implementing recruiting or retention programs. 
• Develop or implement recruiting strategies to meet current or anticipated staffing needs. 
• Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs. 
• Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel. 

Competencies:

• Results oriented. 
• Good problem solving skills. 
• Excellent technical aptitude with software, systems related to HR work. 
• Works well with people both internal (SPS) and external (assigned client). 
• Works well with minimal direction and under the direction of leadership. 
• Fast learner. 
• Good at following instructions and handling change and/or adverse situations. 
• Driven by client satisfaction. 
• Strong integrity, solid business ethics. 
• Excellent presentation and interpersonal skills. 
• Excellent written and oral communication skills. 
• Expert in customer service skills, professional attitude and appearance. 
• Good organizational skills. 
• Ability to maintain confidentiality. 
• Strong attention to detail. 
• Strong aptitude in effectively managing time, projects and tasks. 

Qualifications And Education Requirements:

• High School Diploma (or equivalent) required.  
• 2-5 years of any human resources experience required. 
• Must be able to work reliably from the location of positions. 
• Must be able to learn position virtually if required by manager.  
• Computer Skills Required: MS Word, MS Excel, MS Outlook, Adobe PDF suite and any experience utilizing a payroll processing tool  
• Extraordinary customer service, verbal, and written communication skills, works well on your own as well as with others in team situations  
• Must have a strong understanding of discretion and confidentiality  
• Ability to prioritize work to balance multiple projects and deadlines; Organized and detail-oriented  
• Good problem-solving; Proactive and able to operate efficiently in a fast paced environment  
• Required to maintain an overall professional appearance and attitude. 
• Adhere to all policies and procedures required. 

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 40 lbs. 
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. 
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). 
• Physically able to talk on the phone and input data simultaneously. 
• Ability to lift or move 40 lbs. or greater frequently. 
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness. 

Travel: May be required based on business needs. Approximately up to 10%. 

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Pay Range$80,000—$90,000 USD

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About Sps

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.