Research Operations Coordinator

Company Description

Job Description

At Abercrombie & Fitch, the Research Operations Coordinator plays a critical role in supporting the Customer Research team across the full research lifecycle. This remote or Columbus, OH Home Office-based role is responsible for streamlining operations, managing logistics, and ensuring smooth execution of research initiatives. The ideal candidate is a proactive self-starter who thrives in a fast-paced environment and is passionate about enabling impactful customer insights through operational excellence.

What Will You Be Doing? 

• Research Community Management
• Address member support messages, identifying opportunities for systemic improvements
• Create weekly community activities in partnership with Brand Researchers
• Create and send weekly communications to members
• Implement member recruits and drive member engagement
• Leverage AI to create simple research prompts and identify themes to share with researchers
• Collaborate with internal partner teams, including Legal, and external vendors on new or evolving Community Management initiatives
• Research Participant Recruitment & Project Logistics
• Manage recruitment for in-person research across cities, including vetting, scheduling and confirming participants
• Execute research projects logistics including booking venues, arranging incentives
• Address member support messages, identifying opportunities for systemic improvements
• Create weekly community activities in partnership with Brand Researchers
• Create and send weekly communications to members
• Implement member recruits and drive member engagement
• Leverage AI to create simple research prompts and identify themes to share with researchers
• Collaborate with internal partner teams, including Legal, and external vendors on new or evolving Community Management initiatives
• Manage recruitment for in-person research across cities, including vetting, scheduling and confirming participants
• Execute research projects logistics including booking venues, arranging incentives

What Do You Need To Bring? 

• Bachelor's Degree or related experience
• Minimum 2 years of experience in research operations, project coordination, or related role
• Strong project management capabilities and excellent communication skills
• Self-starter with the ability to work independently and drive projects to completion
• Creative problem solver with a humble, team-oriented, and optimistic attitude
• Ability to thrive in a high-energy, fast-paced environment  

Our Company

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. 

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. 

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

Benefits & Perks

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process 
• Flexible spending accounts 
• Medical, dental and vision insurance 
• Life and disability insurance 
• Associate assistance program 
• Paid parental and adoption leave 
• Access to fertility and adoption benefits through Carrot 
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year, allowing you to give back to your community 
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year) 
• Seven associate wellness half days per year 
• Merchandise discount on all of our brands 
• Opportunities for career advancement, we believe in promoting from within 
• Access to multiple Associate Resource Groups 
• Global team of people who will celebrate you for being YOU! 

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

This role allows for remote work across the U.S.. Therefore, in states and cities that require the hourly or salary compensation or pay range to be included in a job posting, the recruiting pay range for this position is $20/hr  - $22/hr. Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future.