After-Sales Service Manager - Mexico

After-Sales Service Manager - Mexico墨西哥城社招全职职位 ID：A69299职位描述1.Develop and execute door-to-door service strategies to ensure alignment with company objectives； 2.Optimize service network coverage and enhance channel operation efficiency; establish service quality standards and monitor key metrics (response time/customer satisfaction/cost)； 3.Responsible for service team recruitment, training, and performance management； 4.Drive continuous service improvement through customer feedback analysis； 5.Utilize digital tools to improve service transparency and efficiency; design and optimize service processes to reduce costs while increasing effectiveness.职位要求1.Bachelor's degree or above with 3-5 years of field service/channel management experience (multinational company experience preferred); 2.Strong team management and cross-departmental project management capabilities; 3.Proficient in data analysis tools with a data-driven decision-making approach; 4.Excellent crisis management and cross-functional communication/coordination skills; 5.Fluent in Spanish (must be able to use as working language); English fluency is a plus.投递