Mortgage Operations Support Coordinator

The primary responsibilities of this position include promptly and efficiently responding to requests for cancellation and pre-closing salability reviews.

Primary Duties:

• Adverse:
• Manage Adverse Requests (Withdrawal, Denial and Closed for Incompleteness Requests).
• Complete loan review to ensure appropriate action is taken.
• Produce accurate Adverse Action Notice.
• Sort daily mail.
• Provide clerical support for department.
• Process borrower addition and removal requests.
• Monitor all pre-qualified loans to ensure Reg B compliance is met.
• Pre-Closing File Review:
• Complete file review to ensure loan information is accurate prior to loan closing.
• Communicate potential issues with processor and recommend corrections.
• Executive Office and Sign Lease:
• Manage shared drive.
• Perform periodic reviews.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Job Skills Required:

• Some mortgage experience preferred.
• Strong attention to detail.
• Strong organizational skills.
• Ability to communicate information clearly and concisely both verbally and in writing.
• Ability to follow written and verbal directives.
• Ability to work efficiently and effectively under strict deadlines while maintaining a professional profile.
• Strong computer skills; proficiency in Microsoft Word, Excel and Outlook.
• Ability to work independently with minimal supervision.
• Ability to articulate ideas and methods to improve workflow.
• Ability to adapt to changes to procedures and regulatory requirements.
• Ability to work well with people with diversified personalities.