Content Developer

ADP is hiring a CONTENT DEVELOPER  

• Is writing your passion?
• Do you enjoy the challenge of taking complex, technical information and creating content that is easy to understand for your target audience?
• Do you like working in a fast-paced, deadline-oriented environment?

Well, this may be the role for you. Ready to make your mark?

What You'Ll Do: Responsibilities:

• Participate in the execution of the Associate Solutions and Enablement Knowledge Services strategy.
• Conduct detailed analysis of user content needs and set expectations while partnering with internal teams and other stakeholders.
• Convert technical information into documents for non-technical and technical users. 
• Partner with Subject Matter Experts to obtain information and content validation.
• Report the progress of content deliverables to stakeholders and adhere to timelines.
• Employ structured authoring elements and concepts.
• Reuse content and apply basic reuse techniques.
• Structure complex technical information into nonlinear or linear formats.
• Assess and align business content to ADP’s standards.
• Mentor and guide other writers in developing their skills and competency with tools, proper content application and structure, writing skills, and working with SMEs.
• Provide dedicated support to key business partners and manage projects.

TO SUCCEED IN THIS ROLE: Required Qualifications:

• Service orientation/Client focus.
• Communication, both written and verbal.
• Familiarity with DITA/XML and XML-based authoring platforms.
• Relationship building.
• Results-driven.
• Ability to pay attention to details.
• Excellence in language arts.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Willingness to take on new challenges and build on current skills.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Qualifications

Bonus points for these: Preferred Qualifications

• Proficiency with DITA/XML-based authoring platforms
• Proficiency with Ixiasoft or other CCMS
• Familiarity working with taxonomies and metadata
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
• Ability to flex communication style and work approach with different audiences.
• BA/BS in a Communications/English/Technical Writing discipline, or the equivalent in education and experience preferred. 

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.