Asset Management & ServiceNow Analyst II

This role is responsible for procurement, deployment, and offboarding of network/server devices and services, tracking asset locations and assignments, and engaging with telecom/internet carrier vendors and VAR’s. Operate as point of contact for locations regarding billing and circuit maintenance.

Job Duties And Responsibilities:

• Procure network devices and accessories through vendors 
• Leverage purchasing agreements, carrier incentives, promotions, volume purchasing, and other methods to secure the best pricing for purchases 
• Deploy and track all outgoing shipments
•  Receive and immediately process all incoming shipments 
• Collect, decommission, and dispose of all retired IT network/server devices, leveraging recycling agreements and opportunities to maximize return on recycled devices 
• Lead efforts to merge accounts and transfer assets for acquisitions and mergers 
• Operate as point of contact for remote offices and locations regarding network billing, asset assignment, and circuit management 
• Collaborate with Accounting to resolve intercompany chargeback issues 
• Create and maintain documentation related to procurement, asset information maintenance, offboarding, and decommission of various IT assets 
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required 

Qualifications

Minimum Requirements:

Education And Experience

• Associates degree in a related technical field or a related professional experience  
• 3 or more years of experience in procurement/purchasing in a large enterprise/corporate environment
•  3 or more years of direct experience supporting accounts, expenses, invoices, etc. in a large enterprise/corporate environment 
• 2 or more years of system administration, creating/moving/deleting accounts, distribution lists and account audits 
• 3 or more years of experience in creating and compiling reports for financial, inventory, and licensing BI reports 
• Experience working in ServiceNow or comparable CRM/ticketing system 
• Experience with supporting remote users 
• Experience in direct customer service 
• Experience working in a ticketing system or CRM 
• Certification and/or License – N/A 

Knowledge, Skills and Abilities

• Able to demonstrate superior customer service skills 
• Able to demonstrate superior organization and task management skills 
• Able to demonstrate analytical skills and the ability to identify relevant information from large sets of data 
• Able to demonstrate basic financial cost saving skills 
• Able to communicate and translate technical topics into easy-to-understand concepts    
• Able to communicate clearly and effectively, both verbally and in writing 
• Able to clearly document technical processes 
• Able to ask direct and logical questions to determine problem causation and follow documented processes to a successful resolution  
• Knowledge of MDM compliance policies 
• Knowledge of Apple products, including iPhone, iPad and Mac Computers 
• Knowledge of Android devices, including phones and tablets 
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans