Reconciliation Specialist (Hybrid - Oak Brook, IL)

The Reconciliation Specialist will report to the Director, Reporting & Reconciliation in the Ops - Tax reporting, Recon & Training Department. This role is responsible for performing operational support duties. This department is responsible for, but not limited to, obtaining bank account and trust accounting system balances and activity, reconciling and auditing transactions, follow-up on outstanding items. Within the department, there is a high degree of teamwork and cross training. The position also assumes the primary responsibility of interacting with all internal departments to resolve customer requests or answer any inquiries. The ideal candidate will have strong attention to detail, accurate data entry capabilities, capacity for multitasking, and the ability to prepare and process correspondence in a timely manner. Through verbal and written communication, this person will need to develop, strengthen, and maintain a positive relationship with all internal departments.
• Obtain the balance and activity for the various banks daily
• Obtain the appropriate reports from the trust accounting system for reconciling daily
• Analyze and reconcile the various bank account balances and activity to the trust accounting system balances and activity daily
• Contact internal clients as necessary to obtain required documentation for reconciling
• Maintain all reconciling documentation in a secure location for retention.
• Obtain the positive pay file from the check printing solution daily
• Notify each department of current reconciling items assigned to them for review and adjustment to ensure timely correction
• Maintain and follow-up with clients as needed on any outstanding checks awaiting negotiation
• Obtain cleared check copies as requested
• Ensure that all processing consistently meets established service levels, policies, and procedures and complete with a high degree of accuracy
• Record important notes within the client account portal
• Record supporting documentation in the client account file
• Manage and distribute departmental incoming mail as received
• Manage department email boxes, including e-fax
• Manage client inquiries within the Customer Relationship Management Services software
• Respond to incoming and outgoing communications, including emails, phones, and faxes
• Effectively communicate and utilize sound judgement to escalate issues that may require intervention of the manager
• Assist in the development and revision of policies and procedures with emphasis on internal controls
• Other duties as assigned
Qualifications Years of Experience: • 0-2 years of experience . Degree: • Bachelor's Degree or Equivalent in Business, Finance, Accounting, or related field . Certification: N/A . Skills & Abilities: • Be detail-oriented, organized, and dependable
• Have the ability to type, enter data and perform other duties quickly and accurately
• Work independently and be proactive seeking additional work when time allows
• Proficiency with Microsoft Excel & formulas, Word (including mail merge) and Outlook
• Be proactive and analytical, able to problem-solve and propose resolutions
• Have the ability to meet established department service levels
• Possess strong verbal and written communications skills
• Manage incoming and outgoing communications including phone calls, faxes, and emails
• Ability to maintain the highest quality of service
• Candidate must be a team player and possess a positive attitude
• Working knowledge of trust accounting systems, IRAs, and alternative assets preferred
• IRA/IRS rules and regulations knowledge and experience preferred