IT Support Technician

RK&K is actively seeking a full-time in office IT Systems Support Technician to join the IT/Support team in our Baltimore, MD office. This position plays a critical role in directly supporting staff, IT systems, and related hardware and software—including desktop environments, communication tools, and office technologies. A strong team-oriented mindset and collaborative attitude are essential for success in this role.

Essential Function

• Manage the help desk queue, providing full-cycle support for customer service requests from issue identification to resolution and closure.
• Perform system administration duties including data backups, security protocols, user account management, and application support.
• Deliver technical support across desktop, network, and virtual infrastructure for both hardware and software systems.
• Build, configure, upgrade, and maintain desktop systems to meet organizational standards and performance needs.
• Apply cybersecurity best practices in daily operations and assist in implementing and monitoring network and system security measures.
• Conduct technology needs assessments and implement solutions to support evolving business requirements.
• Configure, deploy, and upgrade hardware and software organization-wide, ensuring systems remain current and functional.
• Support planning, implementation, and maintenance of network and IT infrastructure projects.
• Work independently with minimal supervision, managing tasks, meeting deadlines, and providing occasional on-site support with limited travel.
• Perform physical cable routing, hardware maintenance, and workspace organization to maintain a safe and efficient IT environment.

Required Skills and Experience

• High school diploma or equivalent 
• Minimum of three (3) years of recent experience supporting IT hardware, software, and systems
• Familiar with help-desk related operations and software, able to take on and manage multiple tasks. 
• Familiar with Microsoft Office 365 and related support issues 
• Proven ability to perform continuous monitoring activities. 
• Technical writing ability to develop documentation for both end-users and internal IT staff guidance 
• A passion for technology and using it to design creative business solutions 
• Light travel to other offices on an as-needed basis  
• Highly developed skills supporting remote workers 

Preferred Skills and Experience

• Associates or Bachelor’s degree in IT, Computer Science, Information Systems or related  
• Strong understanding of Microsoft SCCM or related imaging, configuration tools 
• Experience serving as an Administrator on a medium sized network of servers, desktop systems, and communications devices using current technologies. 
• Specialized certification (MCSE, A+). 
• Demonstrated knowledge of Windows servers and desktop products  

Other Duties

This job description indicates the general nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under ADA). It is not designed to cover or contain a comprehensive listing of all activities and duties required by the employee. Other duties are assigned as required.

What We Offer

RK&K offers excellent potential for career advancement and professional growth. We also offer industry leading compensation packages commensurate with experience and a comprehensive benefits package including:

• Paid time off
• Tuition reimbursement
• Health, dental, vision, life, and disability insurances
• Matching 401(k) plan
• Paid Holidays
• Much, much more!
• Pay Rate: $29 - $33 per hour

Why Rk&K?

As a full-service engineering and construction management/inspection firm, RK&K gives you the opportunity to directly impact the communities in which we live and work.  What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward.

Design your career at RK&K, Apply Today!