Operations Coordinator, Program Auditor

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put our heart and soul into everything we do.

We are seeking an Operations Coordinator to join our team remotely. There will be occasional travel required throughout the counties (Montgomery, Delaware, Lehigh Valley, and Philadelphia). 

Position Details

As an Operations Coordinator specializing in program audits, you will be responsible for ensuring the integrity, quality, and compliance of programs through both prospective and retrospective chart reviews. In this role, you will evaluate the accuracy, efficiency, and adherence to regulatory and organizational standards, identifying areas for improvement and supporting the implementation of corrective action plans. By conducting proactive and comprehensive audits of client and program records, you will play a key role in driving operational excellence, enhancing service delivery, and supporting positive outcomes for individuals and communities.

Additional Responsibilities Will Include:

• Develop and Maintain Audit Tools: Create and regularly update audit tools tailored to each program, incorporating feedback from regulatory agencies, accreditation bodies, and industry best practices to ensure accuracy and relevance.
• Conduct Prospective and Retrospective Audits: Perform and document thorough audits of program charts, ensuring compliance with applicable regulations, accreditation standards, and organizational policies.
• Evaluate Program and Service Delivery: Review client records, program documentation, and service delivery practices through both on-site and remote assessments to gauge quality and adherence to established protocols.
• Analyze Data and Identify Opportunities for Improvement: Utilize audit findings to detect trends, gaps, and inefficiencies, providing actionable insights to improve program performance.
• Prepare and Present Detailed Audit Reports: Draft clear, comprehensive reports summarizing findings and recommendations; present results at Local Performance Quality Improvement (LPQI) - meetings to program leadership and with actionable follow-up steps.
• Collaborate on Corrective Action Plans: Work with program managers to design, implement, and monitor corrective measures that address identified issues and drive continuous improvement.
• Monitor and Follow-Up on Compliance Measures: Conduct follow-up reviews to verify the effectiveness of corrective actions and ensure ongoing compliance.
• Support Training and Compliance Education: Coordinate and contribute to training sessions on regulatory standards, audit requirements, and quality assurance best practices within behavioral health services.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Qualifications

The ideal candidate will possess the following qualifications:

• Bachelor's degree in social work, human services, healthcare administration, or a related field is required.
• Strong analytical skills with the ability to collect, analyze, and interpret data effectively.
• Excellent communication skills, both written and verbal, with the ability to present findings and recommendations clearly and professionally.
• Demonstrate ability to collaborate across teams, manage multiple priorities, and maintain attention to detail in a fast-paced environment.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
• Ability to travel to program sites as needed