Associate Customer Support Specialist - Korean Speaking

The Red Hat Customer Experience and Engagement (CEE) team is looking for an Associate​ ​Customer Support Specialist with fluent Korean to join us in China.

In this role, you will deliver outstanding service to global enterprise customers while building their trust and promoting customer loyalty. You'll ensure that customers have access to entitlement (or subscription) information, manage entitlements within customer accounts, and provide basic technical assistance.

You will be taking initial customer calls and answering general questions regarding company products and services. You will refer callers to appropriate resources including inbound sales, billing, technical support, etc and Follow-ups to customer inquiries regarding orders and may determine caller eligibility for technical support and transfers calls to technical support queues or create technical cases. 

What you will do

• Respond to and resolve basic customer issues by following established guidelines and procedures.
• Document customer interactions and support activities accurately.
• Collaborate with more experienced associates on routine tasks to build understanding and familiarity.
• Escalate complex issues to more senior team members following proper escalation procedures.
• Maintain a high level of customer satisfaction by providing timely and accurate responses to queries.
• Translate customer updates into English and vice versa to ensure the smooth communication with support engineers.

What you will bring

• Experience in Help desk, call center, gained either through relevant education or work experience
• Exceptional customer service skills, with experience working in a customer facing environment
• A passion for problem solving and investigation, coupled with the ability to critically analyze complex issues
• Organizational skill in prioritization and work under pressure, Time management
• Strong verbal, aural and written communications skills
• Business level of Korean and Japanese proficiency
• Some experience using Linux is an advantage
• Adaptable, flexible, and agile - able to thrive in a dynamic environment.
• Organizational skill in prioritization and work under pressure, Time management
• Strong verbal, aural and written communications skills
• Business level of Korean and Japanese proficiency
• Some experience using Linux is an advantage
• Adaptable, flexible, and agile - able to thrive in a dynamic environment.

#Li-Sh4

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

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