Front Office Manager / 【宿泊部】フロントオフィスマネージャー

Job Summary:

The Front Office Manager is responsible for overseeing the daily operations of the front desk and guest services, ensuring exceptional service delivery and smooth check-in/check-out experiences. This role involves managing front office staff, handling guest concerns, coordinating with other departments, and maintaining high standards of hospitality. The ideal candidate is a strong leader with excellent communication and problem-solving skills, committed to delivering outstanding guest satisfaction.

Key Responsibilities:

• Supervise and lead front desk, concierge, and guest services teams
• Ensure efficient and courteous check-in/check-out procedures Monitor room availability, reservations, and guest preferences
• Handle guest complaints and resolve issues promptly and professionally
• Train, schedule, and evaluate front office staff performance
• Collaborate with housekeeping, sales, and other departments to ensure seamless operations
• Maintain accurate records and reports related to front office activities
• Implement and uphold hotel policies, procedures, and service standards
• Support revenue management through upselling and occupancy optimization

Qualifications:

• Proven experience in front office or guest services management in the hospitality industry ***welcoming applications from candidates currently as Assistant Front Office Manager or Front Office Supervisor for their further career advancement opportunities.
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ideally, proficiency in hotel management systems (e.g., Opera, PMS)
• Ability to handle high-pressure situations with professionalism
• Fluent in English; additional language skills are a plus

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.