Associate Service Manager - WBG HO / IPO / CIP - Customer Service

Position : Sigma Account Service   -

Location : Mumbai BKC

Handling Account Opening, Account maintenance, Term deposit requests,

CMS setup documentation (new clients/modification for existing clients),

Escrow accounts creation, handling CMS client queries etc., through client interaction

Ensuring delivery of quality service to clients

 Ensuring customer requests/queries are attended to and resolved within TAT

 Coordination with stakeholders like RPC, CMS Setup, CMS Ops, PSM, RM,

LCC, BSG, IT etc. to speed up customer requests and resolve issues

• Additional Skill Set Required: Should have knowledge about Nodal Account/ Escrow Account
•   Ability to work under pressure in a dynamic environment
•  Should have eye for detail &; be meticulous
•  Strong communication (Oral and Written) &; Networking Skills