Principal Engineer - Global Dining

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About American Express Global Dining 

American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners and restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design. 

As part of Team Amex, you’ll experience a culture built on innovation, shared values, and an unwavering commitment to back our customers and colleagues. You’ll have the support, flexibility, and autonomy to make an impact while helping shape the future of how people discover, book, and enjoy dining experiences worldwide. 

How will you make an impact in this role?

As the Principal Engineer for Global Dining, you will be the most senior technical leader across the Resy, Tock, and Rooam engineering organizations. Partnering directly with the CTO of Global Dining, you will drive the long-term architecture, ensure technical excellence across platforms, and guide the evolution of our global hospitality ecosystem. You’ll influence the technical direction for how we unify core services, and deliver scalable, reliable, high-performance systems that power millions of diners using consumer-facing dining experiences and thousands of restaurants and wineries.  

Key Responsibilities

• Architect the future of dining platforms: Define and evolve the unified platform architecture spanning consumer-facing dining apps, restaurant and winery management systems, POS integrations, and partner APIs across Resy, Tock, and Rooam. 
• Drive scalability and reliability: Lead the design of distributed, event-driven systems and service architectures capable of supporting global scale and real-time experiences. 
• Technical leadership: Partner with product, data, and design leaders to shape strategic initiatives that advance the dining ecosystem. 
• Elevate the consumer experience: Partner with product, design, and data leaders to create seamless, personalized dining experiences that integrate discovery, booking, and payments. 
• Guide modernization: Lead efforts to modernize legacy systems, consolidate tech stacks, and strengthen core infrastructure and observability. 
• Cross-platform integration: Define interfaces and shared platform capabilities across Resy, Tock, and Rooam to enable cohesive experiences and interoperability across consumer and merchant products. 
• Mentorship and culture: Coach staff and senior engineers , raising the bar for technical excellence, craftsmanship, and innovation. 
• Partner with Amex enterprise teams: Ensure alignment with Amex-wide architectural frameworks, cloud standards, and security policies while preserving product velocity. 
• Evaluate emerging technologies: Identify and advocate for innovations in cloud infrastructure, AI/ML, payments, and data platforms that could transform the dining experience. 

Core Technical Skills

• Deep expertise in large-scale distributed systems, cloud-native architectures, and microservices design. 
• Proven experience building consumer-facing mobile and web applications with real-time data and rich user experiences. 
• Advanced proficiency in AWS (preferred), GCP, or equivalent cloud ecosystems. 
• Strong hands-on background with microservices, GraphQL, Kubernetes, containerization, and observability tooling. 
• Experience with high-performance APIs, mobile backends, and data-intensive services. 
• Strong coding background in Java or Python, with modern frameworks and tools. 

Leadership & Strategic Skills 

• Recognized as a technical authority capable of influencing across multiple engineering teams. 
• Demonstrated success guiding multi-organization architectures and large-scale platform migrations. 
• Exceptional ability to translate abstract vision into executable, phased technical roadmaps. 
• Experienced in mentoring Staff and Senior Engineers and driving cultural change through engineering excellence. 
• Strong communication and storytelling skills with the ability to present complex trade-offs to senior leadership. 
• Collaborative and pragmatic approach to decision-making, balancing innovation with execution. 

Minimum Qualifications

• 10+ years of experience in software engineering, with at least 3+ years as a Principal Engineer / Distinguished Engineer at a large-scale tech organization  
• Proven experience leading architecture for consumer internet platforms, B2B SaaS systems, or transactional ecosystems at scale. 
• Demonstrated ability to partner with executive leadership to define and deliver strategic technology vision. 
• Bachelor’s degree in Computer Science, Engineering, or a related field. 
• Experience in consumer facing, commerce, or marketplace platforms.
• Salary Range: $219,000.00 to $338,250.00 annually + bonus + equity (if applicable) + benefits
• Demonstrated ability to partner with executive leadership to define and deliver strategic technology vision. 
• Bachelor’s degree in Computer Science, Engineering, or a related field. 
• Experience in consumer facing, commerce, or marketplace platforms.
• Salary Range: $219,000.00 to $338,250.00 annually + bonus + equity (if applicable) + benefits

Preferred Qualifications

• Experience With Ai/Ml

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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