Team Process Expert - US Submon

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdue with accounts that have a high exposure.
• Reviewing transactions processed by Customers ensuring that they are in line with the Card Acceptance Policy to prevent losses to both the Customer and American Express
• Deliver outstanding customer service
• Offer custom solutions and negotiate a positive outcome for the customer and American Express
• Keep pace with the ever-changing world of business transactions, identify new trends and develop continuous process improvements
• Meet and exceed quality goals, compliance regulations and productivity targets
• Document necessary information
• Daily reporting to stakeholders
• Assisting Team Leader in managing Performance and Key Metrics of the Team

Skills And Qualifications:

• Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
• Display a passion to serve by delivering extraordinary service in every interaction with our customers
• Able to make good and sound judgement
• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
• Strong interpersonal, communication and listening skills
• Excellent negotiation, influential and resourceful skills
• Analytical and problem-solving skills with strong attention to detail
• Outstanding organizational and time management skills
• Growth mind-set and willing to learn new things
• Strong command of English both written and verbal coupled with the ability to articulate information clearly and effectively

Preferred Qualifications

Minimum G3 L3

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid or onsite arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.