Director - Strategic Planning Forecasting ( Temporary Work Assignment 6 Months)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Director of Forecasting and Strategic Planning sits within our Global Capacity and Contact Management “GCCM” Organization and is responsible for leading a global team of data scientists and forecasting professionals engaged in accurate long term / short term demand planning, volume analysis and data modeling that informs our staffing levels and enables our Global Servicing Leaders and colleagues to achieve their service level metrics and key performance outcomes.

As Director, you will be responsible for leading the way and contributing to our innovative GCCM transformation journey while providing accurate forecast plans and pro-active influential insights into macro-economic conditions and internal AEXP demand drivers.

The incumbent will partner with and manage a large set of stakeholder relationships across the Global Services Leadership team and effectively collaborate with MIS, Finance, Credit/Fraud Risk and Global Marketing partners to strengthen and inform the forecast modeling program.

The ideal candidate for this role will be a skillful communicator with analytical and strategic proficiency who demonstrates an innovative transformative Leadership aptitude and ability to operate cross-functionally and deliver on shared objectives.

Responsibilities:

• Advance, drive and deliver a progressive and disciplined volume forecast and analytics planning program.
• Deliver highly accurate forecasting results and forward-looking planning insights.
• Provide volume variance commentary and assessment decomposition that enables decision making and drives optimal business results and outcomes.
• Evolve and enhance accurate long/short term volume forecasting models.
• Drive transformational change through innovative thought leadership and solve business problems using quantitative statistical techniques.
• Establish and maintain strong relationships with Global Servicing Leadership stakeholders, ensuring regular communication and insights on planning execution.
• Routinely partner with Global planning teams to create, communicate, and coordinate on going volume / staffing plans required to achieve service levels and shareholder targets.
• Collaborate with cross functional teams to acquire and apply knowledge of AEXP business growth initiatives, Digital and/or process optimization programs.

Minimum Qualifications

• AI/Machine Learning and/or Python experience and statistical analysis techniques preferred.
• Strong enterprise thinking with a track record of influencing others to embrace change
• Strong analytical mindset with demonstrated innovative Thought Leadership
• Strong collaborator with ability to lead and build relationships cross-functionally to deliver on shared objectives and influence constructively.

Preferred Qualifications

• Master’s degree (preferred) or equivalent combination of education and work experience
• Demonstrated operational process knowledge and/or modeling proficiency

Temporary Work Assignment 6 Months

AXP employees will maintain their current salary and may be eligible for a completion bonus at the end of the temporary work assignment. The completion bonus is up to 5% base salary for laterals in band and up to 10% base salary for stretch assignments. The completion bonus amount will also be pro-rated to reflect the length of the assignment.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.