Administrative Education Coordinator (Part-time, 0.6 FTE)

• University of Colorado Anschutz Medical Campus
• Department: Community Practice - Admin
• Job Title: Administrative Education Coordinator (Part-time, 0.6 FTE)
• Position #: 00841168 – Requisition #:38040

Job Summary:

The Administrative Education Coordinator serves as a key leader in developing, implementing, and evaluating education programs for ambulatory administrative staff, including Patient Service Representatives, Surgery Schedulers, and Referral Specialists. This role supports staff competency, workflow efficiency, and professional growth by designing training, conducting orientations, and fostering continuous learning that aligns with clinical and organizational goals.

Reporting to the Manager of Education and Compliance, the coordinator collaborates with the Quality Department, Regional Directors, and Practice Leadership to identify educational needs, promote standardization, and ensure staff are equipped to deliver high-quality patient service. Acting as a mentor and change agent, the coordinator advances best practices, supports process improvement initiatives, and helps maintain consistent excellence across CU Community Practice clinics.

Key Responsibilities:

Health Care Staff Onboarding, Training, and Continued Education (50%)

• Facilitates onboarding of new employees, including socializing and integrating into the organization with a focus on retention and growth.
• Develops and implements individualized orientation plans to guide new and existing employees in alignment with job competencies and changing roles/responsibilities.
• Organizes new employee orientation by hosting training, overseeing follow-up, and providing oversight of orientation and competency of clinic administrative assistant staff.
• Educates staff in the use of technology and instruments; coordinates in-service training and workshops for appropriate staff.
• Partners with the leadership team to provide performance feedback during orientation and beyond to guide and direct employee role maturation, career development, and advancement.

Clinic Administration and Staff Support (30%)

• Provides advice and guidance to Front Desk Staff, Referral Specialists, and Surgery Schedulers regarding office practices and operating procedures.
• Assists Department of Quality, Safety, and Infection Control team members with workload management to ensure each clinic is effectively supported.
• Maintains front desk and administrative assistant job class knowledge, skills, and competence as evidenced by the ability to deliver proficient direct age and developmentally appropriate patient care while serving in the front desk role supporting clinics on a routine basis. 
• Ensures the standardization in development, implementation, and enforcement of all policies and procedures, including patient rights, in an outpatient clinical setting.
• Models-based practice and participates in developing and reviewing policies and procedures.

Projects & Process Improvements (20%)

• Develops, coordinates, evaluates, and documents expected outcomes and objectives to support the dynamic competency assessment, learning, and change process.
• Evaluates outcomes and revises educational activities and orientation programs based on data and feedback.
• Advances the profession by identifying and developing strategies to facilitate a continuous process of role maturation for self and others.
• Introduces and supports new ideas and initiatives; exhibits creativity and flexibility in times of change.
• Uses evidence-based patient safety methodology to support, develop, educate, and implement initiatives across the clinics.

Additional Responsibilities

• Performs appropriate basic and/or routine regular delegated functions as directed and within the appropriate scope of practice as inferred by knowledge, skill level, and CU clinic guidelines.
• Adheres to employer work practices, policies, and procedures, including office and state protocols.
• Establishes and maintains effective working relationships with physicians, providers, staff, and management.

Work Location:

On-site – this role is expected to work onsite and is located in the Denver Metro, CO.

Why Join Us:

Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to: Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more!

The University of Colorado Anschutz Medical Campus is a public education, clinical, and research facility serving 4,500 students and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced-rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• A bachelor’s degree in biological science, nutrition, health, human services, psychology, counseling, social work, business, sociology, or a directly related field from an accredited institution.
• Two (2) years of health care-related administrative assistant experience (patient service representative/surgery scheduler/referral specialist, or equivalent).

Substitution: A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor’s degree on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Medical office/customer service experience.
• Epic and HealthStream experience.
• One or more (1+) years of Ambulatory Front Desk experience.
• One or more (1+) years of Surgery Scheduling experience.
• One or more (1+) years of referral experience.
• Previous experience with ICD-10, CPT, HCPCS coding, and medical terminology.
• Previous experience in managed care referrals.
• Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or the American Red Cross healthcare provider level CPR certification.

Conditions Of Employment:

•        Must be able to travel to alternate locations assigned.
•        Must be able to work in person.

Knowledge, Skills, And Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Must have strong presentation skills to showcase credibility and effectiveness.
• Must be able to perform the professional and/or technical competencies of the assigned unit or department, with knowledge of basic scheduling and clinic template management.
• Must be able to recognize and respond appropriately to urgent/emergent situations according to protocols.
• Computer Skills: MS Outlook, PowerPoint, Word, Excel.
• Strong knowledge of medical Referral and Authorization processes.
• Strong knowledge of basic insurance: Medicare, Medicaid, Private Insurance companies, and self-pay procedures.
• Within the scope of the job, requires strong organizational and personal skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision.

How To Apply:

For full consideration, please submit the following document(s):

1. 1.     A letter of interest describing relevant job experiences as they relate to the listed job qualifications and interest in the position
2. 2.     Curriculum vitae / Resume
3. 3.     Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Trisha Ward, trisha.ward@cuanschutz.edu

Screening Of Applications Begins:

Immediately and continues for sixty (60) days from posting.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $39,921 to $50,780 (calculated for 0.6 FTE).

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Ada Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.