Field Engineer L2

WE’ RE HIRING AS A FIELD ENGINEER AT CZECH REPUBLIC!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Field Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
Start your journey with Excis and grow with us!

What You Will Do:

• Provide comprehensive onsite and desk side support, resolving incidents and service requests within SLA by troubleshooting hardware, software, and peripheral issues for PCs, laptops, and mobile devices.
• Perform hardware lifecycle tasks, including building and configuring PCs with a "Gold" image, replacing defective components in end-user equipment and data center devices, and providing "smart hands" support for data center equipment like tape changes and cable reconnections.
• Ensure high-quality service delivery by meticulously updating tickets daily, supporting meeting room and video conferencing environments, and maintaining professional customer-facing relationships with end-users and team members.

What You Need:

• Technical Proficiency: Strong working knowledge of Windows 7/10, Office applications, and PC/laptop hardware (building, configuring, troubleshooting). Familiarity with Microsoft SCCM/Intune, mobile device support (iOS/Android), and Mac OS is highly beneficial.
• Hands-On Experience & Certifications: Proven experience in installation, troubleshooting, and "rack and stack" of data center equipment. Completion of relevant CompTIA (e.g., A+, Network+) and Microsoft (e.g., MCP) certifications is essential or near-complete.
• Customer Service & Communication: Excellent customer-facing skills, with the ability to build effective relationships. You must possess strong oral, written, and telephone communication skills in both English and the local language.
• Initiative & Organization: The ability to work independently and unsupervised, proactively taking initiative while being highly organized and able to prioritize work appropriately in a fast-paced, pressurized environment.
• Process Adherence: Experience using a call logging system to manage tickets and a disciplined approach to working to specified standards, ethical practices, and SLAs.

Why Join Us

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Czech Republic and be at the forefront of IT support excellence!​