Assistant Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.

What This Job Involves:

As an Assistant Facilities Manager at JLL, you will report to the Facilities Manager and work as part of the overall Facilities Team to manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site while managing the team providing first line soft services including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services. This comprehensive assistant facilities management role combines operational leadership with customer service excellence, requiring you to monitor and maintain office equipment and supplies while managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates. You will play a crucial role in JLL's commitment to exceptional facilities management by conducting weekly walk-rounds with the vendor cleaning manager ensuring cleaning quality standards are maintained while managing Trouble Ticket (Remedy) requests through helpdesk interface with internal customers and actioning queries promptly in line with service level agreements and managing daily health & safety issues through maintaining regular scheduled meetings and records of fire and safety teams, fire drills, safety equipment and training.

What Your Day-To-Day Will Look Like:

• Manage team providing first line soft services including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services
• Monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors
• Conduct weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained consistently
• Manage Trouble Ticket (Remedy) requests through helpdesk interface with internal customers while actioning queries promptly per SLAs
• Manage daily health & safety issues maintaining regular scheduled meetings and records of fire and safety teams/drills/equipment/training
• Provide Travel/Visitors' support interfacing with locally approved hotels while assisting Client global travel & hotel managers
• Assist in organizing internal and external Client events while managing quality of conferencing facilities
• Manage food and kitchen facilities providing direction to housekeepers while raising purchase orders and managing Wiki pages.

Required Qualifications:

• Knowledge of Facilities/Office Services Coordinator role with previous experience working within high profile corporate environment
• Previous reception or hospitality experience with Diploma/degree level education for comprehensive facilities coordination
• Problem solving skill with good decision making capabilities for efficient site operations management
• Excellent written/verbal communications with spreadsheet and word processing proficiency for vendor and customer interactions
• Customer focused approach with good inter-personal skills while maintaining assertive and attention to detail qualities
• Understanding of soft services management including reception, mail operations, meeting & events, cleaning, waste & recycling coordination
• Experience with office equipment and supplies monitoring while maintaining vendor contact and meetings for issues reporting
• Knowledge of Trouble Ticket (Remedy) requests management with helpdesk interface and service level agreements understanding.

Preferred Qualifications:

• Experience with health & safety issues management including fire and safety teams coordination with drills and equipment training
• Knowledge of Travel/Visitors' support with locally approved hotels interface and Client global travel managers assistance
• Understanding of internal and external Client events organization with conferencing facilities quality management capabilities
• Background in food and kitchen facilities management with housekeepers direction and purchase orders raising coordination
• Experience with Wiki pages management and communication channels coordination for comprehensive site information sharing
• Knowledge of Building Operations Engineer / Facilities Manager deputising and cover provision when appropriate
• Understanding of cleaning quality standards maintenance with vendor cleaning manager weekly walk-rounds coordination
• Experience in high profile corporate environment with facilities team collaboration and efficient site operations support.

Location: On-Site

What You Can Expect From Us:

• You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you

About Jll:

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home.

At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours.

Achieve your ambitions – join us at JLL!

Apply today at jll.com/careers.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Barcelona, ESP

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.