Lead Site Reliability Engineer - Pega, Cloud

As a Lead Site Reliability Engineer at JPMorgan Chase within the Corporate Sector, you hold a senior technical role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. As a core technical contributor and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a senior technical for medium to large-sized products, and provide advice and mentoring to other engineers.  

Job Responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

• Formal Pega training and certification with over 8 years of applied experience, including architecting complex solutions and integrating Pega with databases, messaging systems, and cloud services.
• At least 3 years serving as a senior engineer or technical lead, demonstrating strong individual contributor skills and the ability to engage technically with senior technology and management teams.
• More than 3 years of experience in Pega Production Support, PRPC Framework, SQL, PL/SQL, SQL Server, Oracle Databases, and Unix environments.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and site reliability best practices, with proven ability to implement these practices within applications and platforms.
• Experience applying DevOps principles to Pega applications, including CI/CD, automated testing, monitoring, and logging.
• Fluency in at least one programming language such as Python, Java Spring Boot, or .Net, with strong knowledge of software applications and technical processes.
• Experience troubleshooting common networking technologies and resolving related issues.
• Ability to identify and solve problems involving complex data structures and algorithms.
• Demonstrated drive to self-educate, evaluate new technologies, and collaborate effectively across different levels and stakeholder groups; prior experience as a Pega SRE in a Center of Excellence (CoE) is a plus.

Preferred qualifications, capabilities, and skills 

• Must have Certified Pega Senior System Architect or higher certification. on latest Versions Pega 8 and above. 
• Experience with cloud-native Pega deployments and hybrid architectures.
• Advanced knowledge of automation frameworks and scripting for Pega environments.
• Experience with regulatory and compliance requirements in financial services.
• Prior experience working in global, distributed teams and large-scale enterprise environments.
• Strong presentation and communication skills for both technical and non-technical audiences.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans