Ally Invest Operations Associate

General Information

Career area Deposits Operations Work Location(s) 601 S. Tryon Street, NC Remote? No Ref # 20902 Posted Date 10-16-25 Working time Full time

Ally And Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This role performs various functions to process and support our firms' staff and clients. The candidate will be engaged in a variety of daily tasks including cashiering and funds movement, New Accounts, ACAT's, etc. and will be responsible to ensure accurate record keeping, relying on established guidelines to perform daily functions. This role works closely with Compliance to assist that department on special projects. Direct interaction with clients, other brokers and internal support staff will be a part of the candidate's everyday routine.

At this time, Ally will not sponsor a new applicant for employment authorization for this position

The Work Itself

• Perform a variety of operations functions following pre-established procedures.
• Ensure accurate record keeping in order to keep the firm compliant.
• Remain current on internal work processes, procedures, and product knowledge.
• Efficiently complete daily responsibilities ensuring clients information is updated.
• Responds to clients inquiries and issues via phone calls, emails, and faxes with minimal supervision and with the highest level of customer service and integrity.
• Prioritize multiple functions based on client and firms needs.
• Follow instructions and guidelines to perform responsibilities to industry standards.
• Strong emphasis on receiving, sorting, and filing correspondence.
• Other duties as assigned.
• Ability to work with brokerage desktop applications.
• Must be able to work overtime if required on short notice.

The Skills You Bring

• Experience in financial, brokerage, or trading services industry preferred.
• Willingness to obtain FINRA Series 7 and 63 licenses preferred.
• Bachelor's degree preferred.
• Ability to work well with others, multi-task and handle issues while working under time constraints.
• Ability to work in high-pressure environment with strict SLA's and deadlines.
• Results oriented with good organizational skills including attention to detail and accuracy.
• Excellent oral and written communication and strong desire to provide an exceptional customer experience.
• Demonstrated experience in handling client concerns and issues with tact and diplomacy.
• Able to exercise independent thought and judgment and adapt to new tasks with little notice.
• Microsoft Office skills including (Word, Outlook, Excel).

How We'Ll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $48880 - $57200 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.  Incentive Compensation: This position is eligible to participate in our annual incentive plan.