Technical Support Specialist

We are MOTODYNAMICS Group of Companies, and Movement is our Passion!

Our vision is to create a world of sustainable mobility without boundaries.

Through the iconic brands we represent – Yamaha, Porsche, SIXT and NIO – and our retail network, Motodirect and Autodirect, we create emotions and transform lives through adventure, exploration, and human connection

The Technical Support Specialist is responsible for providing technical assistance and guidance to workshops, aiming to enhance the quality and efficiency of technical services. They handle on-site troubleshooting of complex or urgent technical issues, ensuring prompt and effective resolution.

Additionally, they support the network in matters of workshop operations, organization, and optimization of technical processes, contributing to the continuous improvement of overall service performance.

Key Responsibilities:

• 1st Level Technical support: the role provides troubleshooting in cases where workshops need support
• Communication for 2nd Level technical support with Porsche HQ Service support team
• Responsible for Homologation and Type approvals in cooperation with third party partners
• Responsible for the installation and correct usage of new Service systems & processes in the network (Workshop efficiency Projects)
• Takes part in training seminars and keeps contact with Porsche HQ, to have updated technical information available
• Responsible for the annual technical training plan in cooperation with Porsche HQ
• Responsible for special tools & equipment planning / ordering and handling in cooperation with specified technicians per Dealer

Requirements

• Degree in Mechanical or Automotive Engineering (or a related technical field)
• 3–5 years of experience in a technical support, workshop, or after sales role within the automotive industry
• Solid understanding of vehicle systems, diagnostics, and repair procedures
• Ability to clearly and effectively communicate technical information to both technical and non-technical audiences
• Excellent command of English (written and spoken)

Benefits

What’S In It For You:

• Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas & Europe 2024) and be part of our unique culture
• The opportunity to work and grow within a Group that drives change

Be part of an equal opportunity employer who is committed to building and maintaining intergenerational relationships with stakeholders by living its core values every day: Integrity, Trust, Respect, and Excellence.