Print Operations Associate

General Information

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City City of London State/Province London Country United Kingdom Department DELIVERY_ACCOUNT_OPERATIONS Date Thursday, August 14, 2025 Working time Full-time Ref# 20036336 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Entry Level

Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose:

Working within a busy department, you will be expected to provide support in the day-to-day workflow within the Print Room, to ensure a smooth and efficient delivery of services, to a high standard for all clients in accordance with company policy and procedures.

Primary Responsibilities:

• High volume copying, printing, and scanning to a high standard 
• To ensure all documents are quality checked according to the processes in place 
• Provide ‘first line’ fault finding capability on all Print Room machines, prior to placing a service call 
• Procedure implementation, ensuring all work is completed accordingly 
• Be aware of and strive to achieve performance targets and objectives in relation to the department 
• Ensure continual improvement of team performance against targets and objectives in relation to the department 
• Assist in prioritising the workload to meet client SLA’s 
• Carry out any other reasonable tasks/duties to support the department as directed by line management 
• Be familiar with, implement and adhere to the below company policies and procedures

Key Skills:

• Effective communicator, both verbally (face-to-face or over the phone) and in writing 
• Able negotiator, effectively dealing with re-arranging deadlines where necessary 
• Time management skills with the ability to plan work to meet challenging, conflicting and /or demanding pressures and deadlines 
• Good organisational skills 
• IT skills in Office (Outlook, Word, Excel), Adobe, Prisma Prepare, or similar 

Personal Attributes/Qualities:

•  Proactive, with a keen eye for detail 
• Self- motivated, with a ‘can do’ attitude 
• Flexible outlook 

Experience And Knowledge:

• Relevant reprographics experience and knowledge of high volume copying/scanning equipment 
• Experienced in a customer service/partnering environment; highly customer focused 
• Proven capability in assisting with developing  support services to a high standard within a demanding business environment 
• Practical experience of working within a Service-Level Agreement and Key Performance Indicators 
• Experience of working with third-party service providers 
• Awareness of current Copyright Law and controls 

Qualifications:

• Minimum of 5 GCSE’s (to include English and Maths) at Grade C or above (or equivalent) is desirable 

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