Server/Cloud Engineer (L2)

Company Description

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com.

Job Description

• Administer Windows and Linux servers and cloud infrastructure (Azure), manage backups and DR, and provide telecom/voice platform support for contact center technologies to ensure reliable service delivery.  

Key Responsibilities:

• Mandatory Skills:
• Azure Cloud Administrator
• Office 365 and SharePoint Administrator
• Windows System Administrator
• Patching the Windows Environment, preferably skilled with Rapid7 as a patching and vulnerability scan tool.
• Skilled in managing and troubleshooting Windows AD and Azure Entra Active Directory
• Azure Cloud Administrator
• Office 365 and SharePoint Administrator
• Windows System Administrator
• Patching the Windows Environment, preferably skilled with Rapid7 as a patching and vulnerability scan tool.
• Skilled in managing and troubleshooting Windows AD and Azure Entra Active Directory
• Other Skills:
• Monitor backups, disaster recovery procedures, and storage provisioning (e.g., Commvault, NetApp). 
• Provide application support, monitor system health, and perform capacity planning. 
• Manage server/cloud infrastructure and application support.  
• Document SOPs and support compliance audits. 
• Familiarity with Dell VxRAIL, NetApp Storage, Pure Storage, and Commvault backups. 
• Coordinate with application and infrastructure teams to minimize the impact. 
• Track patch compliance and provide a status report. 
• Support change management and audit documentation. 
• Experience with ticketing systems such as Ivanti Neurons. 
• Familiarity with Cisco UCCM/UCCX voice infrastructure management will be a plus
• Monitor backups, disaster recovery procedures, and storage provisioning (e.g., Commvault, NetApp). 
• Provide application support, monitor system health, and perform capacity planning. 
• Manage server/cloud infrastructure and application support.  
• Document SOPs and support compliance audits. 
• Familiarity with Dell VxRAIL, NetApp Storage, Pure Storage, and Commvault backups. 
• Coordinate with application and infrastructure teams to minimize the impact. 
• Track patch compliance and provide a status report. 
• Support change management and audit documentation. 
• Experience with ticketing systems such as Ivanti Neurons. 
• Familiarity with Cisco UCCM/UCCX voice infrastructure management will be a plus

Qualifications

• 5+ years in systems engineering/infrastructure support (Azure Cloud, Windows, Office 365, and End User Computing). 
• Experience with backup tools (Commvault), storage platforms (NetApp, Pure), and cloud environments. 
• Understanding of change management and compliance. 
• Strong attention to detail and process discipline.
• 5+ years in systems engineering/infrastructure support (Azure Cloud, Windows, Office 365, and End User Computing). 
• Experience with backup tools (Commvault), storage platforms (NetApp, Pure), and cloud environments. 
• Understanding of change management and compliance. 
• Strong attention to detail and process discipline.

Additional Information

Shift timings :- 7am-6pm Eastern (4:30:00 PM - 3:30 a.m IST) ( 8 - 9 hours falling within an 11-hour coverage window to ensure business needs are met).