Customer Experience Intern

About Us:

Hi there 👋 We’re Wild. We’re on a mission to remove single-use plastic from the bathroom, armed with our refillable, natural and scent-sational deodorants, body wash, haircare and lip balm – and we’ve only just started. We launched in 2020 and as a high-growth company, we’re already one of Europe’s fastest-growing start-ups 🚀 So, fancy coming along for the ride?😃

The Role:

We're looking to hire a Customer Experience Intern who’s passionate about people, planet, and positive interactions. You’ll be the friendly face (and voice) of Wild across our social channels, responding to customer queries, celebrating wins, resolving issues, and ensuring our community feels heard and valued. You’ll play a key role in maintaining a positive brand image, supporting customer satisfaction, and keeping our internal processes running smoothly.

The ideal candidate will be passionate about social media, sustainability, and building positive online communities. You have experience in customer service (brand, retail, or online) and genuinely enjoy helping people. This role reports to our Senior Customer Experience Manager.

Please note this is an entry level internship on a Fixed Term Contract of 1 year.

🚀 Some Of Your Responsibilities:

• Customer Engagement: Respond to comments, messages, and posts across our social media channels (Instagram, TikTok, Facebook, etc.), ensuring all interactions reflect Wild’s friendly tone.
• Customer Service: Handle customer queries, compliments and complaints efficiently, collaborating with the customer experience team to resolve cases.
• Community Building: Encourage customers to engage with the Wild community by engaging with content and maintaining a welcome online presence.
• Sentiment Management: Monitor customer sentiment and feedback, flag trends or issues, and proactively contribute to improving the customer experience.
• Admin & Support: Assist with reporting, tracking engagement metrics, and managing inboxes or to support smooth day-to-day operations.
• Brand Advocacy: Represent the Wild brand authentically and enthusiastically, turning customer interactions into long-term brand love.

🚀 What We Need From You:

Please note that we welcome applications from candidates who may not hit every single bullet point on the lists below - if you’re passionate about our mission and feel you have relevant skills and experiences to add value to this role, please submit an application!

• You have excellent written communication skills and a friendly, professional tone.
• You’re organised and can proactively manage competing priorities.
• You’re a natural problem solver who stays calm under pressure.
• You care deeply about creating a great experience for every customer, whether that’s solving a problem or simply making someone smile.
• An underlying passion for the planet and sustainability.

⚡️What You’Ll Get From Us:

• 25 days holidays + bank holidays + 9 extra remote working days
• Hybrid working, 3 days a week in our shiny new London office

• 4% Company Pension

• Mental well-being support through Spill
• Private healthcare through Vitality
• Weekly early finishes and social events

• Annual L&D Budget

• Free Breakfast

• Free & discounted Wild products
• 2 x team volunteering days and 2 x personal volunteering days

Ready to become a Wild thing?!

At Wild, we know that diversity drives innovation and creativity. We are committed to creating and maintaining a workplace where all employees feel valued and empowered to bring their most authentic selves to work. We recognise that diversity goes beyond visible differences such as race, gender, age, and ethnicity and encompasses a broad spectrum of backgrounds, experiences, perspectives, and abilities. We encourage individuals from all backgrounds to apply!