API Implementation Manager

Role

Sokin has an unique opportunity to join us as our first API Implementation Manager. You will be the primary technical contact for clients immediately after they sign a deal. You’ll guide them through onboarding, integration, and ongoing technical consulting to ensure they fully leverage our platform. This role requires a unique blend of technical expertise, client-facing communication, and strategic problem-solving to foster long-term partnerships and drive customer success.

About Us

Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:

• Global payments and receivables
• Foreign Exchange (FX)

• Treasury Management

• Finance Reconciliations

We are rapidly expanding, with established presence in EMEA, APAC, and North America,

Backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.

Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.

Key Responsibilities

• Act as the technical bridge between Sokin and our clients, ensuring a seamless transition from sales to implementation.
• Lead and manage the onboarding process, including technical integrations, migrations, and product customization based on client requirements.
• Provide ongoing technical guidance, training, and best practices throughout the client lifecycle to ensure successful adoption.
• Partner closely with Engineering, Product, and Support teams to troubleshoot complex issues and optimize client integrations.
• Maintain a portfolio of clients, managing technical expectations and identifying opportunities for additional value through new features or solutions.
• Assist clients in configuring Sokin’s APIs, troubleshooting implementation issues, and advising on best practices for secure and efficient integration.
• Translate business requirements into technical specifications to support client development teams.
• Develop and maintain comprehensive documentation, including integration guides, FAQs, and client-specific implementation notes.
• Act as an internal advocate for client needs, influencing the product roadmap and contributing to continuous improvement initiatives.

Requirements

• Proven experience in API integrations, technical implementation, or technical account management, preferably within fintech, SaaS, or payments.
• Experience in the payments, financial services, or FX industry.
• Previous experience working with global clients and distributed technical teams.
• Strong understanding of RESTful APIs, authentication standards (OAuth, JWT), and webhooks.
• Technical proficiency in languages such as Python, JavaScript, or Java, and familiarity with Postman, Swagger, or similar API tools.
• Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
• Strong organizational and project management abilities, with experience managing multiple client projects simultaneously.
• Comfortable working cross-functionally in a fast-paced, evolving environment.
• Familiarity with CI/CD pipelines, cloud environments (AWS, Azure, GCP), and integration testing frameworks.

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

We are an equal opportunities employer committed to creating an inclusive work environment. As a growing global startup, we value agility and flexibility in our working culture. If you require any accommodations during the recruitment process, please let us know.