Night Concierge - Portsmouth, PO1

Join Our Team as a Concierge!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: Portsmouth - PO1

Annual Salary: £26,666.64

• Hours/Working Pattern: 4 on 4 off, 5pm-5am

What You'Ll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable, some basic cleaning tasks, bin moving, sweeping leaves from entrances and other ad hoc duties as required.
• Safety Checks: Looking out for H&S hazards on site patrol, all exits are clear and closed as well as anything else that may be out of place. 
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'Ll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• A hands on approach and attitude with the willingness to provide the best environment possible for our residents.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks Of Joining Us:

• Holiday - 28 Days Annual Leave
• Cycle to Work Scheme

MediCash

• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.

Company Social Events

Pension Plan