Accessibility Marketing Tech Mgr

The Digital Direct Sales (DDS) organization is a customer-centric, data-driven team dedicated to delivering seamless and inclusive experiences for consumers and small businesses across our digital channels. As a global leader in e-commerce, DDS empowers customers to discover and purchase Microsoft products, leveraging technology and insights to drive business growth and operational excellence.

We value creativity, collaboration, and a commitment to accessibility, ensuring that every customer and employee can fully participate in our digital marketplace. DDS is at the forefront of developing solutions that not only meet business objectives but also advance inclusion and compliance with global standards.

As the Accessibility Technical Program Manager, you will lead and advance the accessibility program for digital direct sales and marketing technology, ensuring all customer-facing sites and internal tools meet global accessibility standards and regulatory requirements. This role drives business impact by embedding accessibility into every phase of our digital operations, enabling inclusive experiences for all users. You will partner with engineering, design, security, CELA, and business teams to deliver best-in-class accessible solutions, champion continuous improvement, and create and leverage AI, automation, and data insights to optimize processes. Your leadership will be instrumental in ensuring compliance with standards such as the Web Content Accessibility Guidelines (WCAG), Microsoft Accessibility Standards (MAS), and the European Accessibility Act (EAA), while fostering a culture of innovation and inclusion across the organization.

Responsibilities

• Own accessibility program end-to-end by managing complex programs and driving cross-team execution to develop, execute, and continuously improve the accessibility strategy for digital direct sales channels and internal tools, ensuring compliance with the European Accessibility Act (EAA), Microsoft Accessibility Standards (MAS), and Web Content Accessibility Guidelines (WCAG).
• Manage multiple accessibility projects and workstreams, including compliance tracking, reporting, automation, and vendor management.
• Champion accessibility in e-commerce, omnichannel, and direct sales experiences by collaborating with engineering, design, and product teams to deliver accessible customer journeys and employee tools.
• Implement and enhance automation tools for accessibility tracking and reporting, building actionable dashboards and metrics.
• Design and deliver accessibility training, office hours, and learning events to support self-serve and on-demand learning for teams.
• Collaborate with cross-functional teams to drive compliance, resolve blockers, and communicate program impact.
• Identify and address gaps in accessibility, drive remediation efforts, and foster a culture of proactive accessibility and inclusion.
• Define and monitor Key Process Indicators (KPIs) to measure process efficiency, accuracy, and user satisfaction.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 2+ years of marketing operations, program management, project management, or related experience OR equivalent experience.
• 6+ years of demonstrated technical program management and advanced project management experience, including ownership of complex, multi-phase initiatives from planning through execution and delivery and experience managing cross-functional and/or cross-team projects.
• Possess previous experience in defining, monitoring, and reporting on Key Process Indicators (KPIs) to measure process efficiency, accuracy, and user satisfaction.
• Experience collaborating with engineering, security, privacy, and accessibility teams to ensure alignment with policies and established processes.
• Posses working experience or familiarity with global e-commerce accessibility standards.

Additional or preferred qualifications

• Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 3+ years of marketing operations, program management, project management, or related experience OR equivalent experience.
• 1+ year(s) technology/process improvement experience.
• Experience or working familiarity with global accessibility standards, including Web Content Accessibility Guidelines (WCAG), Microsoft Accessibility Standards (MAS), European Accessibility Act (EAA), and related security and privacy review processes.
• Ability to extract insights from raw data and translate analytics into clear actionable goals.
• Experience championing continuous improvement, leveraging data insights to optimize processes and tools, and communicating progress and outcomes to stakeholders through clear reporting and executive updates.
• Ability to work independently, deliver results, manage compliance, and oversee stakeholder and vendor relationships.
• Demonstrated written and verbal communication skills, with the ability to convey complex technical concepts to diverse audiences, including senior leadership.
• Demonstrated ability to identify and document issues and risks, and drive timely resolution of compliance or user experience challenges.
• Hands-on experience with artificial intelligence (AI) and automation, including leading transitions from manual to AI-powered workflows.

 Marketing Technology IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year.  Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay       Microsoft will accept applications for the role until October 30th, 2025  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.