Manager - Guest Relations - Jumeirah Marsa Al Arab Residences

Job Description

About Jumeriah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality. Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.

Explore new worlds of wellness, gastronomy and mixology. Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximise their shimmering views across the Arabian Gulf. Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers. Wellness is redefined with three floors of spa space, where there are dedicated women only spaces and where treatment rooms segue to private terraces and the ocean beyond. Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well-travelled clientele.

Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.

• About The Job
• An opportunity has arisen for a Manager to join our Guest Relations team at Jumeirah Marsa Al Arab Residences. The main duties and responsibilities of this role:
• Present updates on VIP arrivals, departures, and itineraries in daily operational meetings, and ensure the team is updated accordingly.
• Conduct pre-arrival checks for VIP guests by coordinating with relevant departments, gathering pertinent data, and providing necessary Guest Relations Executive (GRE) support.
• Monitor VIP facilities and perform last-minute checks to ensure suites reserved for VIP guests are in excellent condition upon their arrival.
• Manage VIP guest experiences, coordinating with departments to ensure smooth operations for arrivals and departures, handling billing, and monitoring the overall guest experience.
• Ensure VIP guests receive a courtesy visit or call prior to departure, offer express check-out, and meet them upon departure to check on their stay experience.
• Update guest reservations with collected information, ensure preferences are met, and personally meet Platinum and Gold members of the Jumeirah One Loyalty Program.  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Show Due Diligence
• Problem Solving and Decision-making approach
• Time Management
• Leadership/people management
• Passion and ability to stimulate ideas and implement them

About The Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.