Customer Care Representative - Ukraine

Your Role

At Embla Medical, we are dedicated to improving people’s mobility through compassion and innovation. As part of our mission, you will ensure the smooth execution of customer service and order fulfillment activities, contributing directly to operational excellence and customer satisfaction.

You will work closely with Supply Chain and Warehouse teams, manage complex orders, and ensure compliance with shipping and customs documentation standards. This position is based in Eindhoven and reports to the Customer Care Supervisor.

Fluency in both Ukrainian and English is mandatory for this role.

Your Tasks

• Handle diverse customer inquiries, including product details, seminars, and general support.
• Process orders with attention to discount agreements, pricing accuracy, and legal compliance.
• Coordinate with Supply Chain to confirm item availability, shipment dimensions, and packing details.
• Prepare and verify invoices, including manual weight adjustments and formatting checks.
• Print and attach documentation for DHL, pallet, and forwarder-based shipments.
• Troubleshoot warehouse and logistics issues, including repair and return coordination.
• Draft explanatory letters for customs and compliance, especially for Ukrainian and charity shipments.
• Support CRM documentation accuracy and assist with warehouse printing tasks when needed.

Who Are You:

• You are the go-to expert in your area, known for your reliability and problem-solving skills.
• You thrive in a fast-paced environment, managing multiple priorities with professionalism.
• You bring at least 5 years of relevant experience and a vocational degree in a related field.
• You are proficient in Microsoft Office, Salesforce, Business Central, and Navision.
• You are a strong communicator and collaborator, capable of leading small-scale initiatives.
• What we can offer
• You are proficient in Microsoft Office, Salesforce, Business Central, and Navision.
• You are a strong communicator and collaborator, capable of leading small-scale initiatives.
• What we can offer

Our flat hierarchies, strong team spirit and a very collegial atmosphere reflect our Icelandic roots. We can also offer you the following:  

• A competitive salary based on your experience.
• 27 vacation days per year, based on full year and fulltime employment.
• Lunch and refreshment throughout the day at minimum employee contribution of EUR 1,00 per day worked from the office.
• Free usage of facilities at Eindhoven office (gym, parking).
• 1 day paid Volunteer Day per year.

Join us in our mission to improve Peoples mobility!

Össur is a leading global provider of prosthetics and bracing and supports solutions.

Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.

Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).

Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any emplo​yee of Embla Medical, including supervisors and co-workers.

Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.