Global Operations Coordinator

Description

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. By 2028, we aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit. As part of our team, you’ll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You’ll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It’s a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team. For more information, visit www.ironman.com/about-ironman-group.

For our World Triathlon Corporation in Tampa, Florida we are seeking a highly motivated individual for the position of Global Operations Coordinator.

General Summary:

This position provides day-to-day support to the Global Operations Department, with a heavy focus on all processes related to our global post-event surveys. This person will also develop presentations related to post-event surveys, as well as create additional presentations on various operational topics and touchpoints. Additionally, this person will assist with maintaining our global event calendar in our Event Manager system.

Esstential Duties And Responsibilities:

Global Operations:

• Collate Athlete Post-Event survey and assist with analyzing results in Qualtrics XM Platform and preparing team emails for all event types.
• Perform regular data mapping in Qualtrics XM Platform in preparation for dashboard creation, as well as for end of year survey metrics.
• Assist with developing Event Action Plans and Feedback Presentations as applicable for select global events.
• Attend Event Action Plan and Feedback Presentations.
• Attend weekly event recap meetings to review the past weekend’s events and review upcoming global events.
• Maintain various historical event data in the Global Operations internal database.
• Perform data entry and data edits in the Event Manager tool in the company’s CRM system.
• Develop mid-year and end-of-year comprehensive Event Survey presentations.
• Develop various operational touchpoint analysis presentations.
• Collaborate with Marketing and Athlete Services team on distribution of Post-Event Survey drawing winners.
• Other global duties/special projects as assigned.

Requirements

Job Requirements:

• BA or BS degree in a related field preferred. 
• 1+ years’ experience in general management, sports management or related industry.
• Success working on a team in a fast-paced environment.
• Experience with Qualtrics Survey Software or related survey software highly preferred.
• Experience with Microsoft Dynamics preferred.

Skills And Knowledge:

• Collaborative personality, ability to work well in a team environment.
• Computer experience with Spreadsheet Software (Excel); Project Management Software (experience with Microsoft SharePoint a plus); Presentation software (PowerPoint).
• Excellent written and oral communication skills.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and create strategies for effective resolution.
• Knowledge and interest in the sport of triathlon/running/endurance sports.
• Demonstrate professional ethics and demeanor at all times.

The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.