Customer Service Manager

Description

E.H. Wolf & Sons works hard to create a workplace centered around our company core values while providing quality fuel and lubrication products. We drive home the importance of our employees and our commitment to providing them with a safe environment through open and honest communication. We are looking to add individuals to our team atmosphere who have a strong work ethic, a desire to have a positive impact on others, and the ability to adapt to our ever-changing industry.

We are seeking a Customer Service Manager to lead a dynamic team responsible for billing and customer service across multiple departments. This role is ideal for someone who thrives in a collaborative environment, enjoys problem-solving, and is passionate about positively impacting others.

As a key member of our team, you will:

• Supervise and support customer service and billing staff.
• Serve as a resource by understanding team roles and stepping in when needed.
• Foster a culture aligned with our core values: Safety, Team Environment, Strong Work Ethic, Honest Communication, Positively Impacting Others, and Adapt to Change.
• Streamline office workflows and improve operational efficiency.
• Respond to escalated customer issues and ensure high levels of satisfaction.
• Conduct team meetings, performance evaluations, and disciplinary actions per company policy.
• Perform billing processes and administrative support tasks.

This is a hands-on leadership role where your ability to communicate, motivate, and adapt will be key to your success.

Requirements

Schedule:

• Monday - Friday, 8:30 AM - 5:00 PM

Skills & Abilities:

• Strong multitasking and prioritization skills.
• Excellent verbal and written communication.
• Creative problem-solving and solution implementation.
• Ability to lead with empathy and accountability.

Education & Experience:

• High school diploma or equivalent required.
• Proven experience in customer service.
• Prior experience in a management or leadership role.
• Associate’s degree or vocational training preferred.

Physical Requirements:

• Ability to sit for extended periods and work on a computer.
• Must be able to lift up to 15 pounds occasionally.

 It is the policy of E.H. Wolf & Sons and M.A. Wolf trucking to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER