Real Time Index and Data Distribution Regional Lead, APAC

Your Team Responsibilities

The Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines, including Index, Analytics, and Sustainability & Climate. The work is highly time-sensitive and business-critical, requiring exceptional accuracy, judgment, accountability, and collaboration. The team operates on a global follow-the-sun model across APAC, EMEA, and the Americas.

Key responsibilities of the team include:

• Enterprise Production Operations: Accurate and timely delivery of workflows across multiple business units.
• Incident Management: Identifying and resolving production issues, coordinating with stakeholders, and contributing to root cause analysis and permanent remediation.
• Client Case Handling: Managing production-related queries and tickets, ensuring prompt resolution in partnership with global teams.
• Change and Release Readiness: Supporting testing, deployments, and governance for product enhancements and new releases.
• Business Continuity & Resilience: Safeguarding uninterrupted operations and ensuring readiness for critical events.
• Automation and Transformation: Driving initiatives to modernize, scale, and improve production processes across business units.
• Committed to a full-time onsite work arrangement

Your Key Responsibilities

As a Regional Lead, you will be accountable for safeguarding enterprise data integrity and driving delivery excellence across MSCI’s most critical workflows. You will:

• Team Management & Oversight:
• Lead, mentor, and develop a regional team of production analysts, SMEs, and managers.
• Serve as the escalation point for critical incidents and disruptions, ensuring prompt issue resolution and communication.
• Drive knowledge retention and training through formalized programs, serving as a sponsor for onboarding and continuous learning efforts.
• Stakeholder & Cross-Functional Engagement:
• Represent regional operations in global forums and partner with Product Management, Quality & Risk Management, and Technology.
• Coordinate with CRM and Sales to ensure excellent client service and proactively manage production expectations and deliverables.
• Support regulatory engagement by coordinating audits, surveys, and client due diligence requests.
• Governance & Risk Management:
• Uphold and enhance operational SOPs, data quality frameworks, and control processes.
• Manage change initiatives and production readiness for new or modified products, including regulatory requirements like IOSCO/EU BMR.
• Ensure adherence to SLAs and internal compliance standards across all operational workflows.
• Project and Transformation Leadership:
• Drive regional execution of strategic initiatives including cloud migration, process automation, and delivery channel enhancements (e.g., Snowflake, APIs).
• Oversee transformation KPIs and ensure regional alignment with global production metrics and incident reporting standards.
• Lead, mentor, and develop a regional team of production analysts, SMEs, and managers.
• Serve as the escalation point for critical incidents and disruptions, ensuring prompt issue resolution and communication.
• Drive knowledge retention and training through formalized programs, serving as a sponsor for onboarding and continuous learning efforts.
• Represent regional operations in global forums and partner with Product Management, Quality & Risk Management, and Technology.
• Coordinate with CRM and Sales to ensure excellent client service and proactively manage production expectations and deliverables.
• Support regulatory engagement by coordinating audits, surveys, and client due diligence requests.
• Uphold and enhance operational SOPs, data quality frameworks, and control processes.
• Manage change initiatives and production readiness for new or modified products, including regulatory requirements like IOSCO/EU BMR.
• Ensure adherence to SLAs and internal compliance standards across all operational workflows.
• Drive regional execution of strategic initiatives including cloud migration, process automation, and delivery channel enhancements (e.g., Snowflake, APIs).
• Oversee transformation KPIs and ensure regional alignment with global production metrics and incident reporting standards.

Your Skills And Experience That Will Help You Excel

• 12+ years of experience in data operations, production services, or financial data/analytics workflows (experience with Index Data Operations strongly preferred), with at least 5 years in a leadership role.
• Demonstrated experience in incident/problem management with ability to engage senior stakeholders under pressure.
• Strong leadership attributes demonstrated through initiative, problem ownership, and the ability to guide and influence peers, fostering a culture of excellence and continuous improvement.
• Strong technical and operational mindset, with preferred experience in automation (Python, SQL, or similar), workflow orchestration, and cloud environments (AWS, Azure, Snowflake)
• Familiarity with AI/ML tools, APIs, and automation platforms, and an interest in applying them to production workflows.
• Strong analytical and problem-solving mindset, with the ability to innovate beyond BAU operations.
• High attention to detail, accountability, and the ability to work independently in a fast-paced, global environment.
• Excellent stakeholder management and communication skills, capable of representing enterprise operations in global forums.
• Committed to a full-time onsite work arrangement

About Msci

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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