Custody & Community Support Worker - (Devon)

Job Role

• Are you ready to put your knowledge into action and make a real difference? We have an exciting opportunity for a Custody & Community Support Worker to join our team across Devon (Peripatetic).
• You'll work directly with individuals involved in the criminal justice system, supporting their rehabilitation journey through guidance, encouragement, and practical help.

As a Support Worker, you'll manage a caseload of participants in a community setting. From initial engagement and assessment through to the end of their sentence, you’ll provide consistent guidance and motivational support. You’ll deliver one-to-one and group interventions designed to help participants overcome barriers, reintegrate into society, and successfully complete their rehabilitation journey.

We’re looking for compassionate, resilient individuals to take on a dynamic and rewarding role supporting individuals both in custody and as they transition back into the community. You’ll help them navigate challenges, access vital services, and build more positive futures.

Whether you're a recent graduate in criminology, psychology, social work, or someone passionate about social justice and rehabilitation, your empathy and commitment are what matter most. You’ll be part of a dedicated team working to reduce reoffending and create safer, stronger communities.

This initiative aims to create safe, supportive spaces where individuals can engage in positive activities that promote social inclusion, improve wellbeing, and build the skills needed to face life’s challenges.  This is a rewarding opportunity to help participants turn their lives around and make a lasting impact in your community.

In return for your dedication, knowledge, and commitment, we offer a competitive salary of £24,650 - £29,000 per annum (dependent on experience) with these great benefits:

•    25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days)
•    2 Volunteer Days
•    Pension - 5% Employee 5% Employer
•    Healthcare Cash Plan, incl. 3 x salary life assurance
•    Annual salary pay review
•    Refer a friend scheme
•    Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

 Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland.  People are at the front, centre and heart of every service we provide and each decision we make.
 

What it means to be employee-owned.
 

What our people say.

• Location: Peripatetic,  the cluster will cover areas across Devon
• Hours:  37 hours per week
• Contract: Permanent
• Closing Date: 30 October 2025

Key Responsibilities

• Manage a caseload of participants across both custody and community settings with complex needs and provide advice, guidance and support to overcome barriers to social inclusion and signpost to internal and external support.
• Completion of pre-release work/through the gate support, initial assessments and creation of individual/tailored action plans, delivery of interventions on a one to one and group work basis, motivational support and guidance to help and sustain engagement, progress reviews (updating and developing) and reinforce positive outcomes.
• To ensure the accurate and timely recording of input participant data and information in order that the service operates within contractual, administrative and financial requirements.
• Meet individual performance targets and contribute towards meeting team performance targets in line with contractual requirements.
• Provide information as required, to support the monitoring and tracking of performance against contract targets and to ensure activities are effective.
• To ensure effective case management and co-ordination of risk with a particular focus on safeguarding of adults and children. This includes the timely notification of concerns regarding change in individual risk to the Probation Service and adhering to systems, policies and procedures to support the management of risk.
• Implement safeguarding policies and procedures within all aspects of delivery, to protect children and vulnerable adults within both a custodial and community setting.  
• Contribute to the creation and provision of a welcoming and inclusive environment, in which participants are enabled to fulfil their potential and desist from crime.
• Lead and contribute to the delivery of a range of assessments and activities/interventions, designed to enable individuals to achieve positive change, reduce re-offending, promote engagement in appropriate services, overcome multiple and complex barriers to employment, access mainstream services and reintegrate into their local communities.
• Work in partnership with other agencies to raise awareness of the service and carry out joint working to enable effective engagement and progress to support rehabilitation.
• Work closely with peer mentors and/or volunteers to further aid your caseload management and access support for participants such as housing, substance misuse, physical and mental health etc.
• Individually and as a team member, contribute towards a learning environment in which all colleagues are enabled to develop their skills and experience, and engage in activities to share best practice.
• Contribute to the safe and compliant delivery of the service, by understanding and complying with regulations, company policies and contractual requirements, e.g. Health & Safety and Information Security.  Handle personal data in accordance with the organisation’s data protection policy.

The peripatetic nature of this role requires regular travel across the allocated cluster for the purposes of caseload management, service delivery and for internal and external meetings, and if necessary cover other locations within the South West 

Skills And Experience

• IAG Level 3  desirable
• Demonstrable experience of/ability to achieve individual performance goals and/or contribute towards team and organisational targets.
• Experience of inputting and retrieving electronic data and maintain computer-based information systems in an accurate and timely manner.
• Maintenance of professional boundaries and work with and manage challenging behaviour.
• Effective communication and work with partnership agencies and stakeholders and maintain effective working relationships.
• Experience and/or ability to work with people on a one to one and group work basis. Ability to motivate others and facilitate learning in order to change attitudes and behaviour.
• Highly effective interpersonal and communication skills (good verbal, presentation and written skills and ability to communicate concisely and effectively).
• Highly organised and ability to maintain accurate records with timely recording and ability to meet deadlines.
• Experience of working with a variety of people who have experienced a range of social/personal difficulties and/or experience within criminal justice system and understanding of the barriers faced by offenders with multiple and/or complex needs.
• Confident with the ability to exercise authority and reinforce boundaries in an appropriate manner.
• Critical thinking and reflections to support the evaluation of interventions and service delivery, identifying areas for development.
• Experience of/ability to work independently as well as part of a team.

Experience of two or more of the following:

• Delivery of group work programmes to support positive change and reduce reoffending. 
• Delivery of individual programmes to support positive change and reduce reoffending. 
• Knowledge of the local labour market, skills provision, local service providers.
• Delivery of advice and guidance (i.e. debt management/ Employment, Training Education, housing/substance misuse/mental health)
• Supporting those with substance misuse or mental health problems.
• Delivering engagement/volunteering projects.
• Coaching/mentoring

Additional Information

Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face. 

We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work.  
 
Seetec  is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
 
You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us”
 
Seetec  is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.