HR Operations & Payroll Specialist

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About The Role

As a Talent & Culture (T&C) Operations Specialist in our Taiwan T&C team, you will play a pivotal role in delivering high-quality operational support across a broad spectrum of T&C activities.

You will ensure the accurate and timely execution of payroll, tax filing, and reporting tasks, while also supporting recruitment, onboarding, offboarding, and compliance processes. Your responsibilities will include coordination with government authorities, documentation management, and contributing to the planning and execution of T&C-related meetings, training sessions, and health & safety wellbeing initiatives—helping to foster a positive, compliant, and people-centric workplace environment.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. 

• Role Location: Taipei, Taiwan
• Role Type: Full-time, Permanent

This job opening gives priority to people with disabilities

What Will Your Day Look Like?

As a Talent & Culture Operations Specialist you will;

• Generate staff reports from SuccessFactors and leave reports from payroll systems to support payroll and compliance processes.
• Access the common system mailboxes daily to check assigned tasks and prepare for timely action.
• Monitor the common maailbox for employee queries related to leave, claims, and overtime, and prepare accurate responses.
• Proactively seek opportunities for process improvement to enhance operational efficiency.
• Demonstrate curiosity about downstream impacts to ensure thoughtful execution of tasks.
• Build effective working relationships with employees, third-party vendors, and the wider T&C team.
• Coordinate onboarding and offboarding communications to ensure a seamless employee experience.
• Administer T&C systems, including uploading and validating employee records and generating reports.
• Prepare employee documents (e.g., Certificates of Employment) upon request, ensuring delivery within SLA timelines.
• Collate data for government regulatory reporting, such as Department of Labor surveys.
• Process vendor invoices accurately and ensure timely payments, supporting budget adherence.
• Maintain orderly filing and record retention to ensure audit readiness and compliance.
• Ensure full compliance with ANZ Group governance policies and local employer obligations, proactively managing risks across T&C processes.

What Will You Bring?

To grow and be successful in this role, you will ideally bring the following:

• Proficient in Microsoft Office Suite, especially Excel for data handling and reporting.
• Solid understanding of payroll processing and related operational tasks.
• Familiarity with Taiwan’s Employment Act is a must, understanding of Income Tax Act, and other relevant regulations will be a plus.
• Hands-on experience in payroll and pension scheme calculations.
• Ability to analyse data and identify trends or insights to support decision-making and process improvement.
• Strong written and verbal communication skills in both Chinese and English as you will be interacting with employees speaking in these languages.
• Positive “can-do” attitude with the ability to work under tight deadlines, adapt to changing priorities, and follow through on tasks.
• High risk-awareness and attention to compliance in all aspects of work.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So Why Join Us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 104409.

Job Posting End Date

31/10/2025 , 11.59pm, (Melbourne Australia)