Veterinary Client Service Representative

Veterinary Client Service Representative

Department: Receptionists

• Employment Type: Full Time
• Location: Edenton, North Carolina

Description

About UsChowan Animal Hospital has been proudly serving Edenton and the surrounding areas since 1941. We are a full‑service veterinary hospital providing medical, surgical, and dental care for dogs and cats. We believe in compassionate, high‑quality service — not only for pets, but for their people, too. We have a close‑knit, supportive team and are looking for someone who will help our clients and patients feel welcome and cared for.

Some Of The Responsibilities You Will Own In This Role:

• Greet clients and patients in person with a friendly, professional attitude
• Answer phone calls, return messages, manage emails and direct inquiries appropriately
• Schedule, confirm, and manage appointments and procedures
• Check clients in and out; collect payments; explain invoices; process credit card transactions
• Maintain and update client and patient records accurately and in timely fashion
• Assist with forms, consent, medical history, and new client intake paperwork
• Coordinate with veterinary technicians, assistants, and doctors to ensure smooth flow
• Manage appointment flow; help reduce wait times and maintain client satisfaction
• Provide basic client education (vaccines, prevention, general care) when asked
• Keep the reception area clean and organized; ensure materials / supplies are stocked
• Assist with other clerical tasks as needed (filing, data entry, inventory, end‑of‑day reconciliation, etc.)

Preferred Qualifications

• High school diploma or GED required
• Prior experience in customer service; veterinary or medical front desk experience preferred
• Strong communication skills — both over the phone and in person
• Comfortable multitasking, managing multiple phone lines, and handling a fast‑paced environment
• Computer literate; ability to learn practice management / appointment / billing software
• Compassionate, patient, and professional demeanor; able to handle distressed or worried clients
• Attention to detail; accuracy in record keeping and financial transactions
• Ability to work at least some Saturdays (or as needed) and some evening shifts, as required for client care and hospital hours

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development