Customer Service Agent

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Attending inbound and outbound chats/calls solving customer issues.
• Must have problem-solving skills and follow timeline when assigned for task.
• Managing live chat maintaining a typing speed of 30-50 words per minutes.
• Able to follow order processing system from the back end.
• Willing to work 6 days and 6 hours per day in different shifts.

Qualifications

• You have successfully completed HSC/A levels
• Good typing skills.
• Strong in communications skills.
• We are dynamic, you need to be a doer and adapt constantly to many changes.