Business Intelligence Analyst

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

This position is responsible for the end-to-end building of data visualization tools by gathering and documenting business requirements; building data sets, tools, dashboards, and reports in partnership with technical team members; and presenting, supporting, and gaining adoption of these tools throughout the enterprise. The BI Analyst will collaborate with business stakeholders, Finance peers, and the technology team to develop visualization tools to transform data into actionable insights.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Functions:

• Work closely with business users and stakeholders to gather, clarify, and document business intelligence and reporting requirements. *
• Translate business questions into clear, actionable technical specifications for reporting and analysis. *
• Partner closely with various cross-functional teams to gather data sources, evaluate inputs and outcomes, and define logic and definition. *
• Document business purpose, data sources, definitions, methodology, and description of the reports. *
• Build, design, and maintain visually compelling dashboards and reports in BI tools (e.g., Looker, Tableau, Power BI). *
• Conduct data exploration to validate data accuracy, completeness, and consistency. *
• Leverage data warehouse structures and cloud-based data platforms to source and organize data efficiently. *
• Present analysis results and key findings clearly and concisely to business teams and leadership. *
• Continuously refine and optimize reporting and analysis processes for better performance and usability. *
• Serve as a trusted advisor to business users, helping them interpret reports and analytics to support decision-making. *
• Provide ad hoc analysis and respond to urgent data requests when needed. *
• Train and support users on BI tools and best practices for self-service analytics. *
• Troubleshoot reporting or data issues and work with technical teams to resolve them promptly. *
• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older.
• Minimum of 3 year(s) of Hospitality/Tourism, Retail, Food & Beverage, Sports/Entertainment, Amusement Park, or other related experience.
• Bachelor's Degree - Data Visualization / Data Science
• 7 years of experience in lieu of education.
• 7 years of experience in lieu of education.

Knowledge, Skills, and Abilities

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.
• Proficient working with details on a daily basis for prolonged periods of time.
• Must have the ability to safeguard confidential information.
• Must have strong written and verbal communication skills.

Job Demands:

• Walking: occasional (<33%)
• Standing: occasional (<33%)
• Sitting: frequent (34-66%)
• Bending: occasional (<33%)
• Stooping: occasional (<33%)
• Hand-Eye Coordination: constant (>67%)
• Finger Dexterity: constant (>67%)
• Reaching Over: occasional (<33%)
• Reaching Forward: frequent (34-66%)
• Lifting: occasional (<33%) Weight: 25 lbs
• Climb Stairs: occasional (<33%) Height: 25 ft
• Pushing: occasional (<33%) Weight: 25 lbs
• Pulling: occasional (<33%) Weight: 25 lbs
• This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).
• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Substantial movements of the wrists, hands, and/or fingers (Repetitive motion).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.