Program Manager

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About Us

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eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

About The Opportunity

We’re hiring an experienced, hands-on Program Manager to support regional execution of and feedback into global program plans. This role is the single-market lead who will coordinate shipping, marketing, regulatory/compliance, and other domain alignment in the Australian market for key programs, driving these with the global cross-functional teams while representing the Australian customer. They will then translate the central go-to-market (GTM) playbook into locally-relevant execution, drive cross-functional execution with commercial and back-office teams, and act as the day-to-day lead for AU market priorities and blockers.

Key Responsibilities

• Local GTM execution & adaptation
• Translate and operationalise central GTM playbooks for Australia; adapt customer propositions, channel plans, and launch checklists to local market dynamics.
• Build and maintain an AU GTM delivery plan with clear owners, milestones and success metrics. 
• Shipping & logistics leadership
• Own program shipping and fulfilment operational readiness for AU: partner with ops, carriers and 3PLs to ensure reliable SLAs, fulfilment cost control, and clear customer communications.
• Drive solutions for returns, last-mile exceptions, and cross-border shipping considerations relevant to AU consumers and sellers. 
• Marketing & demand generation
• Coordinate local marketing execution (performance, CRM, partnerships, marketplace promotions) to meet acquisition and revenue targets.
• Localise creative and messaging; manage campaign prioritisation and measurement with central and local marketing teams. 
• Australia customer & market expertise
• Serve as the AU subject matter expert: maintain deep knowledge of local buyer/seller behaviours, competitive landscape, pricing sensitivities and channel dynamics.
• Surface customer insights and test learnings to product, analytics and central GTM teams to iterate offers and features. 
• Compliance & regulatory coordination
• Ensure commercial activities and operational flows adhere to Australian regulatory requirements (consumer protection, tax/GST implications, product regulation), working closely with Legal & Compliance.
• Maintain audit-ready documentation for market launches and support compliance reviews. 
• Integration & program delivery
• Act as the AU POC for integration milestones, escalate blockers, and provide weekly status updates to internal stakeholders.
• Maintain business requirements documents (BRDs), execution trackers, risk logs and playbooks for AU; ensure documentation is kept as the single source of truth for local activities. 
• Stakeholder & vendor management
• Manage relationships with key external partners (carriers, marketing agencies, payment providers) and internal cross-functional stakeholders to unblock delivery and optimise costs.
• Negotiate SLAs and monitor vendor performance against KPIs. 
• Translate and operationalise central GTM playbooks for Australia; adapt customer propositions, channel plans, and launch checklists to local market dynamics.
• Build and maintain an AU GTM delivery plan with clear owners, milestones and success metrics. 
• Own program shipping and fulfilment operational readiness for AU: partner with ops, carriers and 3PLs to ensure reliable SLAs, fulfilment cost control, and clear customer communications.
• Drive solutions for returns, last-mile exceptions, and cross-border shipping considerations relevant to AU consumers and sellers. 
• Coordinate local marketing execution (performance, CRM, partnerships, marketplace promotions) to meet acquisition and revenue targets.
• Localise creative and messaging; manage campaign prioritisation and measurement with central and local marketing teams. 
• Serve as the AU subject matter expert: maintain deep knowledge of local buyer/seller behaviours, competitive landscape, pricing sensitivities and channel dynamics.
• Surface customer insights and test learnings to product, analytics and central GTM teams to iterate offers and features. 
• Ensure commercial activities and operational flows adhere to Australian regulatory requirements (consumer protection, tax/GST implications, product regulation), working closely with Legal & Compliance.
• Maintain audit-ready documentation for market launches and support compliance reviews. 
• Act as the AU POC for integration milestones, escalate blockers, and provide weekly status updates to internal stakeholders.
• Maintain business requirements documents (BRDs), execution trackers, risk logs and playbooks for AU; ensure documentation is kept as the single source of truth for local activities. 
• Manage relationships with key external partners (carriers, marketing agencies, payment providers) and internal cross-functional stakeholders to unblock delivery and optimise costs.
• Negotiate SLAs and monitor vendor performance against KPIs. 

Required Experience & Skills

• 6+ years experience in commercial operations, program management, or GTM roles with P&L/market launch exposure (experience in marketplaces, e-commerce or retail strongly preferred)
• Demonstrated ownership of shipping/logistics operations (carrier/3PL experience or close partnership)
• Track record running local marketing programs (performance and brand/partnerships) and measuring ROI
• Knowledge of the Australian consumer/regulatory environment and ability to work with Legal/Compliance to operationalise controls
• Excellent cross-functional program and stakeholder management skills; able to coordinate technical, operational and commercial teams
• Data-driven, metrics-oriented with strong analytical and problem-solving skills
• Comfortable making decisions in ambiguity and operating at pace 

Nice-To-Haves

• Previous integration playbook experience
• Experience with payments and returns flows in Australia
• Prior experience at or with multi-market marketplace platforms
• Familiarity with Monday.com, JIRA, or similar program trackers 

Behavioural Competencies

• Bias for action and pragmatic execution focus
• Clear communicator—able to present senior-level updates and translate strategy into tasks
• Collaborative, but able to drive outcomes independently
• Customer-obsessed; seeks and acts on market/customer evidence

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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