Digital Business Analyst

Company Description

• Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
• Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle 
• Make meaningful contributions to the community through volunteering, health initiatives, and sustainability efforts 

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. 

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. 

Job Description

Claims Digital is an exciting delivery stream within the TAL Technology Claims platform that is redefining how customers and partners can submit and track their claims for life insurance with ease, speed and surety. Our team manages a number of market-leading digital solutions and we are continuously broadening access opportunities and features for customers at the times in their lives when they need us most.

This position provides business analysis expertise to continuously enhance and support TAL’s digital services for Partners and Customers throughout the Claims lifecycle, with a focus on delivering exceptional customer experiences and increasing operational efficiency by streamlining claims handling and accelerating decision-making.

In This Role You Will:

• Identify and drive improvements in business processes to enhance customer experience, boost digital adoption, and reduce operating costs.
• Collaborate with business and design teams to define and document UX/UI and functional requirements, translating them into user stories for engineering and QA.
• Use data insights to recommend product enhancements and close gaps in analytics.
• Map current and future state processes to align teams and stakeholders.
• Conduct data analysis and contribute to data design and classification.
• Design and execute test cases, support regression testing, and verify production changes.
• Create clear documentation and deliver presentations to support product adoption.
• Support backlog prioritisation and refinement to ensure smooth delivery flow.
• Facilitate workshops and act as a subject matter expert on product-related issues.

Qualifications

• Experience and knowledge in business analysis and eliciting requirements within a digital environment, focusing on building good customer experiences.
• Background in Agile delivery with a deep understanding and practical use of modern digital frameworks. 
• Experience writing user stories, acceptance criteria, process mapping, flow charting, data analysis and mapping, acceptance test planning and execution, problem solving.
• Excellent communication and interpersonal skills, with the ability to develop and maintain collaborative relationships with internal and external stakeholders.
• Demonstrated ability to introduce and embed new ideas and approaches into existing working practices, coupled with a strong adaptability to change.
• Robust stakeholder engagement and management skills.
• Ability to complete tasks with a high degree of autonomy, showing proactive initiative and a strong customer-focused mindset.
• Able to identify potential business, commercial and technical risks and develop appropriate mitigation strategies.

Highly Desirable:

• Life Insurance and/or insurance claims and/or superannuation knowledge
• Experience writing SQL for data analysis and Postman for API testing
• Experience using generative AI to streamline workflows, automate tasks, and enhance productivity. 

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#Li-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.