Migration Specialist - (Hybrid - Columbus, GA)

Migration Specialist

Please Note: This is a temporary position expected to work until the end of December 2026. 

Location: Columbus, GA

• Schedule: Full-time | Hybrid (Tues-Thurs in office) 

Salary: $16.83/hr

Job Summary:

The Migration Specialist within Togetherwork's Higher Education business vertical plays a key role in ensuring our customers experience a smooth transition from one platform to another. In this role, you’ll manage the migration process from start to finish, focusing on accurate data transfers, minimizing disruptions, and addressing customer concerns along the way. This position requires a blend of technical know-how, excellent problem-solving skills, and strong communication to help clients feel confident and supported during the migration.

Job Responsibilities

•  Customer Migration Support
• Serve as the primary point of contact for customers throughout the migration process, providing clear communication and updates.
• Prepare and plan each migration, reviewing account details to ensure readiness and compliance with data standards.
• Execute data transfers accurately and troubleshoot any errors or inconsistencies that arise.
• Test migrated data and verify successful setup on the new platform.
• Identify potential risks or challenges early and work proactively to resolve them.
• Collaboration & Internal Coordination
• Maintain detailed documentation of migration steps, communications, and issues
• Attend internal migration meetings to provide feedback on account statuses, workload, and processes.
• Work closely with internal subject matter experts and cross-functional teams to ensure a smooth transition for clients.
• Keep internal tracking tools and project boards up to date.
• Customer Engagement & Training
• Guide customers through the migration process by prompting them on required actions and timelines.
• Provide software training and answer questions about the new platform and data migration process.
• Develop and maintain strong relationships with chapter administrators, including undergraduate leaders, advisors, and international headquarters leadership.
• Escalate client feedback, product concerns, or enhancement suggestions to the appropriate internal teams.
• Serve as the primary point of contact for customers throughout the migration process, providing clear communication and updates.
• Prepare and plan each migration, reviewing account details to ensure readiness and compliance with data standards.
• Execute data transfers accurately and troubleshoot any errors or inconsistencies that arise.
• Test migrated data and verify successful setup on the new platform.
• Identify potential risks or challenges early and work proactively to resolve them.
• Maintain detailed documentation of migration steps, communications, and issues
• Attend internal migration meetings to provide feedback on account statuses, workload, and processes.
• Work closely with internal subject matter experts and cross-functional teams to ensure a smooth transition for clients.
• Keep internal tracking tools and project boards up to date.
• Guide customers through the migration process by prompting them on required actions and timelines.
• Provide software training and answer questions about the new platform and data migration process.
• Develop and maintain strong relationships with chapter administrators, including undergraduate leaders, advisors, and international headquarters leadership.
• Escalate client feedback, product concerns, or enhancement suggestions to the appropriate internal teams.

Requirements

• High school diploma
• At least 6 months of experience in a customer service, customer support, or client management role. 
• Strong organizational skills with the ability to manage multiple projects.
• Excellent problem-solving abilities with high attention to detail.
• A self-starter with the ability to work with people in a team capacity and independently. 
• Clear and professional communication skills, both written and verbal.
• Proficient with MS Outlook, Teams, and other Office365 applications.

Preferred

• Background in technical support.
• Prior experience in data migration, system implementation, or related technical roles.
• Experience with Zendesk or Monday.com

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US: $35,000 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

CCPA Disclosure Notice: Click Here