Senior Lead Program Manager, Technical Programs

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Klaviyo started with a simple idea: businesses should own their data and use it to create better, more personalized experiences for their customers. As a Lead Program Manager for Engineering, you’ll play a key role in bringing that vision to life by driving strategic initiatives and cultural programs that shape how Engineering operates. This highly visible role will partner closely with senior engineering leaders to align priorities, remove blockers, and build the connective tissue that keeps teams moving forward. The ideal candidate thrives on managing complexity, enjoys “blocking and tackling,” and brings momentum to both immediate priorities and long-term initiatives.

You Will:

• Drive critical engineering initiatives: Lead high-impact programs that enable Engineering to operate and scale effectively—spanning org/process changes, headcount transitions, and our AI-first priorities.
• Bring big programs to life, from hackathons and AI workshops to conferences and recruiting initiatives, creating moments that energize the engineering organization.
• Enable engineering growth and learning: Evolve onboarding for engineers, intern/co-op programs, peer technical learning forums, and career development frameworks tailored for engineering roles.
• Strengthen engineering culture: Champion initiatives that celebrate engineering milestones, foster collaboration across teams, and create a productive in-office environment that builds morale across the organization
• Amplify our technical brand: Partner with Talent Acquisition to support technical recruiting, employer branding efforts, and process improvements that highlight Engineering’s impact.
• Anticipate technical and organizational challenges, remove barriers, and create solutions that allow engineering leaders and teams to focus on building and shipping.

You Have:

• 10+ years of experience in program management, operations, or strategy within a fast-paced environment (ideally SaaS or high-growth tech).
• Demonstrated ability to manage multiple priorities and deliver results across complex, cross-functional programs.
• Strong project management skills with fluency in tools such as Asana, Jira, or Smartsheet.
• Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.
• Experience driving org-level programs such as onboarding, training, hackathons, or cultural initiatives.
• Strategic thinker who can connect big-picture goals with day-to-day execution.
• Highly adaptable, with a bias toward action and continuous improvement.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:$172,000—$258,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. 

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).