Agent Engineer - India

Location: India - Remote

Experience: 2-3 years

About the Role

We're seeking a Agent Engineer to join our India team. You'll serve as a technical interface between Giga and our customers, building and deploying sophisticated solutions with our low-code platform, and running analytics to improve customer KPIs.

What You’Ll Do:

• Assisting customer engagements from start to end: Build demos and production quality agents in our low-code platform, run ad-hoc analytics to win and retain customers across key KPIs, and provide real-time support.
• Own the full agent development life cycle: build and prototype quickly, set up CI/CD, monitor live usage, iterate to targets, debug live issues, and document best practices to speed up future projects.
• Close the feedback loop with product & platform: capture unmet needs, prototype new features, and collaborate with core teams to strengthen the platform for all customers.

Who You Are / Must-Haves:

• Know the basics: Understanding of Python, analytics, tool calls, etc.
• Interpersonally Acumen: Able to solve problems in a people-centric manner and communicate effectively, with experience in customer-facing roles
• Entrepreneurial: Preference for candidates who can and want to solve complex, ambiguous problems with limited supported and guidance
• Gritty: Capable of working long productive hours, and being customer focused
• Coachable: Be able to take in feedback and adapt at a quick pace
• Experienced: 2-3 years of experience

Interview Process

• Screening call w/ recruiting lead (20 min)
• Intro call w/ Agent Engineer (15 min)
• Technical interview (1 hr)
• In-office interview (full day)
• Final assessment with Agent Engineering lead