Front Office Manager - Novotel Queenstown Lakeside

Company Description

Novotel Queenstown Lakeside is located on the tranquil banks of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Job Description

Novotel Queenstown Lakeside is looking for a FRONT OFFICE MANAGER  to ensure smooth and successful operation of the Front Desk. This will involve managing the day to day Front Office related activities for the hotel, including training new team members and being the point person for the front office team.

What You’Ll Do…

• Manage daily hotel operations across Front Office, Concierge, and Night Audit teams.
• Lead, train, and motivate staff to deliver exceptional guest service and uphold Accor brand standards.
• Oversee guest arrivals, departures, and room allocations to ensure smooth and efficient processes.
• Monitor and drive financial performance, including revenue forecasting, upselling, and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Supervise cash handling, shift banking, and night audit for accuracy and compliance.
• Assist with budgeting and business planning to meet financial and operational goals.
• Foster a positive, guest-focused culture by demonstrating Accor Heartist values.
• Manage daily hotel operations across Front Office, Concierge, and Night Audit teams.
• Lead, train, and motivate staff to deliver exceptional guest service and uphold Accor brand standards.
• Oversee guest arrivals, departures, and room allocations to ensure smooth and efficient processes.
• Monitor and drive financial performance, including revenue forecasting, upselling, and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Supervise cash handling, shift banking, and night audit for accuracy and compliance.
• Assist with budgeting and business planning to meet financial and operational goals.
• Foster a positive, guest-focused culture by demonstrating Accor Heartist values.

Qualifications

•  Minimum 3 years’ experience in a hotel front office or operations management role.
• Strong leadership, communication, and people management skills.
• Proven ability to manage budgets, control costs, and drive revenue performance.
• Willing to work varied hours, including mornings , afternoons and weekends.
• Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.
• Excellent problem-solving and guest service skills, with attention to detail.
• Salary NZD $70000 - $80000
• Why work for Novotel, Queenstown?
•  Minimum 3 years’ experience in a hotel front office or operations management role.
• Strong leadership, communication, and people management skills.
• Proven ability to manage budgets, control costs, and drive revenue performance.
• Willing to work varied hours, including mornings , afternoons and weekends.
• Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.
• Excellent problem-solving and guest service skills, with attention to detail.
• Salary NZD $70000 - $80000
• Why work for Novotel, Queenstown?

Additional Information

• Staff meals provided while on shift
• Uniforms, washed and laundered daily.
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Place of Employment will be Novotel Queenstown Lakeside
• Full Time 40 hours

• Accor'S Refer-A-Friend Bonus

• Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Place of Employment will be Novotel Queenstown Lakeside
• Full Time 40 hours