IT Systems Administrator

1st and 2nd level User Helpdesk Support of internal customers via ticketing system (Service Now), email and phone

Managing IT hardware, equipment and software requirements

Managing user accounts and access policies

Prepare, document, plan, organize, execute and validate IT changes

Contribute to companywide IT infrastructure and security projects in close cooperation with the CCM EU & US IT

Analyze possibilities to automate activities, propose solutions and implement

Provide hands on technical support for random IT questions and on-site hardware support.

Develop and deliver training materials and sessions to help employees maximize their productivity.

Maintain detailed documentation configurations, policies, and procedures.

The above list is not exhaustive and your duties may vary from time to time to suit company needs.

Requirements

• Fluent in English language (verbal and written).
• 3+ years working in 1st and 2nd level IT support tasked with infrastructure, business applications and user support in an international environment
• Knowledge of IT network management, hardware management (computers, smart phones, printers, etc.), security management, AD, Entra ID, Office365 end user support
• Ideally knowledge of Windows Server, VMWare and backup strategies
• You are a team player, autonomous and a problem solver
• You are flexible, proactive and you have a hands-on approach
• Excellent troubleshooting and problem-solving skills.
• Effective communication and collaboration skills.
• Customer focused and willing to extend service with proactive and flexible support.
• Ability to work independently and prioritize tasks effectively.
• Familiarity with ITIL or other IT service management frameworks is advantageous.