Customer Quality Engineer

Company Description

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

Job Description

Job Function:

The job of the Stäubli Customer Quality Engineer will act as a liaison between the company and its customers, ensuring customer requirements and satisfaction are met in full and on time.

You will have the unique opportunity to continuously improve our North American processes and culture. We are looking for an excellent communicator who is comfortable working with customers and internal departments to actively resolve quality related concerns.  At Stäubli, we search for candidates who portray an attitude of positivity, exhibiting our company values of Passion, People, Partnership and Performance.

Reports To:

Manager – Quality, Operational Excellence and PMO

Responsibilities And Objectives:

• RMA Process Management: Oversee and collaborate closely with the Quality Lab Technician to manage the Return Material Authorization (RMA) process. Serve as the communication and monitoring lead between departments, initiating the non-conformance process when applicable
• Complaint & Recall Management: Support and/or lead investigations, responses, and reporting on logistical complaints, recalls, failures, and product returns
• Root Cause Analysis & Corrective Actions: Conduct thorough root-cause analyses, implement corrective actions, and act as the liaison for customers and departments concerning manufacturing and internally supplied product or process issues
• Feedback System Development: Develop and maintain a closed-loop feedback system with customers to ensure findings translate into actionable measures and product improvements
• Cross-Company Compliance: Support ongoing investigations and collaborate with domestic and international teams to ensure company-wide compliance
• Product & Supplier Verification: Assist in verifying product and supplier qualifications. Process service requests for internal company suppliers
• APQP Process Leadership: Lead the implementation of the Advanced Product Quality Planning (APQP) process, coordinating with cross-functional teams including engineering, manufacturing, supply chain, and quality departments
• Documentation & Compliance: Maintain documentation related to product compliance, including certificates of compliance, First Article Inspections, test reports, and compliance checklists
• Quality Audits Participation: Participate in internal and external quality audits to ensure adherence to quality standards.
• Performance Monitoring: Monitor, document, and communicate the performance of quality activities using statistical and analytical tools.
• Training Implementation: Assist in implementing and sustaining training programs to build quality, safety, and compliance awareness within the organization.
• Standards & Legislation Compliance: Ensure ongoing compliance with local, national, and international standards and legislation.
• Other Duties: Perform all other related duties as assigned to support quality assurance within the organization.
• Adheres to all safety, quality and environmental standards

Qualifications

• Bachelor’s degree in engineering or related field
• A minimum of 3 years’ experience in Quality or Continuous Improvement, automotive or automotive supplier manufacturing environment preferred
• Strong understanding of quality control standards and testing techniques
• Experience with ISO 9001, ISO 14001 and/or IATF 16949
• Six Sigma, Lean Manufacturing, or other Continuous Improvement knowledge required
• Ability to manage multiple projects concurrently and meet deadlines
• Excellent problem-solving, analytical and communication skills
• Ability to work directly with customers (internal and external) and understand their requirements and concerns
• Proficiency with database applications and administration systems, specifically Microsoft Office
• ERP system knowledge required, SAP preferred
• Willingness and ability to travel (domestic and internal) as required to meet with customers or suppliers to resolve quality issues

Additional Information

Physical Requirements:

• Periods sitting at a desk and working on a computer
• Must be able to lift, push, pull, and carry objects
• Must be able to lift up to 25 pounds at times
• Dexterity and accuracy as needed to operate equipment

Work Schedule:

• Work will be onsite at our facility in Duncan, SC: involving office settings and manufacturing environments.
• 10-20% domestic and international travel to customer sites and supplier locations. 

Expectation to follow guidelines set forth in the Employee Handbook. 

Salary Range:

• $75,000 - $85,000 USD

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Stäubli Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.