Logistics Operations Coordinator

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Tracking shipments for multiple accounts via website, phone and email. Updating events, delay coding and entering notes in the respective systems. Escalations are actioned on an as needed basis. This role requires an understanding of Microsoft Office and a comfortability being on the phone.

• Position: Logistics Operations Coordinator
• Shift: Monday-Friday, 8AM-430PM
• Pay: $20.25 per hour

In addition to the general job description below, the ideal will also have the following skills: Supply Chain, Operating Systems, Transportation Management Systems (TMS), Microsoft Office. 

A minimum of (1) one year's experience in the following:

• Intermediate or higher experience in Microsoft Office (Excel, Word, Teams, Outlook).
• Experience within a Supply Chain, Logistics, environment is highly preferred.
• This is NOT a traditional helpdesk or ticket/incident support position.
• Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Assist in coordinating truck, rail, and international shipments. Provide communication to both shippers and carriers. Assist in coordinating and providing problem-solving and order management for customers.

Key Accountabilities:

• Assist in coordination of export/import shipments.
• Establish and coordinate schedule with carrier and tender shipments.
• Track and trace all shipments.
• Update and maintain Transportation Management System(s) – SAP.
• Prepare and publish daily, weekly reports.
• Obtain data to assist in analysis on performance trends.
• Proactively identify problems to management.
• Answer and resolve basic billing questions when needed.
• Prepare client invoice packets
• Confirm rates with carriers.

Required Education And Experience:

• High School Diploma or Equivalent, preferred
• 6 months – 1 year warehouse or logistics experience, preferred
• Communication and customer service skills
• Ability to handle multiple tasks simultaneously
• Ability to work as part of a team and individually

Our Organization is an equal opportunity employer.