Fixed Operations Manager- War Horse Harley-Davidson

War Horse Harley-Davidson is looking for a highly motivated Fixed Operations (Parts and Service) Manager with strong leadership skills to join our team!

Responsibilities

• Manage and ensure success of all pertinent service department processes- appointments, retention, CSI, follow-up, shop productivity, service upsell, hours per R/O, and more.
• Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met.
• Effectively coach and train service department team members.
• Track the day-to-day performance, growth, and profitability of the service department.
• Build and maintain a loyal customer base by providing prompt, dependable and high-quality service to all customers.
• Maintain a list of all ROs and review daily for problems, deletions, and concerns.
• Cashier completed repair orders and forward to accounting according to department procedures.
• Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service.
• Maintain a positive working relationship with all departments and employees.
• Any other duties deemed necessary for the overall success of the department and dealership as a whole.

Qualifications

Requirements

• Minimum of 5+ years of progressive experience within a powersports service department.
• Full understanding of operations within the service department.
• Highly organized with a strong sense of urgency.
• A strong focus and determination for superior CSI scores (Customer Service Focus).
• Strong sales and management skills.
• Previous experience in developing and coaching a high-performance service team.
• Valid driver's license and motorcycle endorsement preferred.
• Computer literate.
• Mechanically competent.
• Excellent customer service and communication skills.

Benefits

What Ridenow Powersports Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

• Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee's Medical insurance!)
• Life and disability insurance
• Generous Vacation/PTO Plan
• Employee discounts
• Dedicated leadership team who supports and cares for employees
• The opportunity for growth and a solid long term career...we promote from within!!
• Competitive Pay- Base Salary plus commission payout on department performance
• Awesome company events...we work hard but play harder!
• And more…