Customer Success Manager

Job Description

        Job Title: Customer Success Manager – Hyperscale & Colo EMEA   Reports To: Customer Success Director EMEA     Department: Service                                      

Summary:

The Customer Success Manager (CSM) will be responsible for managing strategic accounts within the Hyperscale and Colo sector across EMEA. As the primary point of contact, the CSM will advocate for customers, drive service excellence, and foster long-term relationships. This role is essential to our mission of delivering exceptional service and supporting the strategic growth of Vertiv’s service business across the region.

Duties & Responsibilities

1. Account Management & Customer Advocacy
2. Revenue Growth & Strategic Initiatives
3. Operational Excellence
4. Strategic Growth & Regional Development
5. Other Responsibilities

 

Knowledge, Skills & Abilities

1. Education & Experience
2. Core Competencies
3. Communication & Relationship Management
4. Technical & Industry Knowledge

 

Working Conditions

1. Travel
2. Work Environment

Approved By:

        Department Head   Human Resources