Network Engineer-Collaboration
SHI | Locuz.com
Office
Karnataka, Bengaluru, India
Full Time
Job Summary:
The Cisco Collaboration Engineer will be responsible for designing, implementing, and supporting Cisco Unified Communications (UC) and Collaboration solutions across enterprise environments. The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), Unity Connection, IM&P, Expressway, and related voice/video technologies, ensuring seamless voice, video, and messaging communication for the organization.
Key Responsibilities:➕ Architect end-to-end Collab solutions using Cisco Collab products CUCM, Unity, IM&P, CMS, Expressway, UCCX and VC end points.➕ Configure and troubleshoot voice gateways (CUBE, MGCP, SIP, H.323) and SIP trunks with carriers.➕ Manage call routing, dial plans, SRST, and QoS configurations.➕ Perform system upgrades, patches, and backup/restore operations.➕ Integrate UC systems with Microsoft Teams, Webex, and third-party applications.➕ Monitor system performance and resolve incidents within SLA timelines.➕ Participate in migration projects, such as on-prem to hybrid/cloud UC deployments.➕ Maintain documentation of configurations, change records, and design diagrams.➕ Collaborate with security and network teams to ensure system stability and compliance.➕ Drive adherence to ITIL processes (incident/change/problem) and ensure documentation & SOPs are up to date.➕ Project implementation as per timeline and CSAT.➕ Hand on experience - Cisco CUCM, Unity Connection, IM&P, Expressway, CMS, and CUBE.➕ Troubleshoot common issues - SIP, RTP, SRST, dial plans, call routing, and codec negotiation.➕ Analyse Logs - VoIP troubleshooting using RTMT, Wireshark, and debugs.➕ Understanding of network fundamentals (QoS, VLANs, IP routing, DNS, DHCP).➕ Experience with Webex Control Hub, Jabber, and Microsoft Teams integration.
Must-Have Skills:✔️Bachelors/Engineering in Computer Science/Electronics.✔️Active CCIE (Collab) Mandatory✔️ Collaborative, cooperative, and commitment mindset.✔️ Team Player and excellent team✔️ Management Skill · Project Planning,
The Cisco Collaboration Engineer will be responsible for designing, implementing, and supporting Cisco Unified Communications (UC) and Collaboration solutions across enterprise environments. The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), Unity Connection, IM&P, Expressway, and related voice/video technologies, ensuring seamless voice, video, and messaging communication for the organization.
Key Responsibilities:➕ Architect end-to-end Collab solutions using Cisco Collab products CUCM, Unity, IM&P, CMS, Expressway, UCCX and VC end points.➕ Configure and troubleshoot voice gateways (CUBE, MGCP, SIP, H.323) and SIP trunks with carriers.➕ Manage call routing, dial plans, SRST, and QoS configurations.➕ Perform system upgrades, patches, and backup/restore operations.➕ Integrate UC systems with Microsoft Teams, Webex, and third-party applications.➕ Monitor system performance and resolve incidents within SLA timelines.➕ Participate in migration projects, such as on-prem to hybrid/cloud UC deployments.➕ Maintain documentation of configurations, change records, and design diagrams.➕ Collaborate with security and network teams to ensure system stability and compliance.➕ Drive adherence to ITIL processes (incident/change/problem) and ensure documentation & SOPs are up to date.➕ Project implementation as per timeline and CSAT.➕ Hand on experience - Cisco CUCM, Unity Connection, IM&P, Expressway, CMS, and CUBE.➕ Troubleshoot common issues - SIP, RTP, SRST, dial plans, call routing, and codec negotiation.➕ Analyse Logs - VoIP troubleshooting using RTMT, Wireshark, and debugs.➕ Understanding of network fundamentals (QoS, VLANs, IP routing, DNS, DHCP).➕ Experience with Webex Control Hub, Jabber, and Microsoft Teams integration.
Must-Have Skills:✔️Bachelors/Engineering in Computer Science/Electronics.✔️Active CCIE (Collab) Mandatory✔️ Collaborative, cooperative, and commitment mindset.✔️ Team Player and excellent team✔️ Management Skill · Project Planning,
✔️ Resource management and documentation