Field Engineer L2

WE’RE HIRING AS A FIELD ENGINEER L2 AT BULGARIA!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Field Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
Start your journey with Excis and grow with us!

What You Will Do:

• Provide comprehensive on-site technical support, resolving user incidents and service requests within SLA timeframes, including installing/configuring desktop/laptop "Gold" images, supporting printers/mobile devices, and maintaining meeting room/video conference systems.
• Perform daily data center operations including "Smart Hands" support, diagnosing infrastructure problems, replacing faulty components (modules/cables), and managing tape backup systems through rotation and library import/export procedures.
• Maintain accurate service documentation through daily ticket updates in the call logging system while managing data backup/restoration processes during incident resolution.

What You Need:

• Technical proficiency in Windows 7/10, Microsoft Office, and hardware support across desktops/laptops/mobile devices (Android/iOS), with practical experience in Microsoft SCCM and data center equipment (rack/stack, cabling).
• Demonstrated ability to work independently with strong organizational skills, prioritizing tasks effectively while resolving complex technical issues in high-pressure environments.
• Excellent customer service skills with professional appearance, complemented by outstanding verbal/written communication abilities in both English and Bulgarian (mandatory).
• Proven experience with ticketing systems and building sustainable relationships across teams, capable of working effectively in local, global, or virtual team environments.
• Relevant certifications (CompTIA A+/Network+, Microsoft MCP/MCITP/MCSE) are advantageous, as is experience supporting MAC devices and legacy hardware platforms.

Why Join Us:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in BULGARIA and be at the forefront of IT support excellence!